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Podcast Artwork Not Showing Up

Hello,

I manage an RSS feed for an internet radio station. For the past 2-3 years I've had no issues with iTunes. Just recently however I've been having issues with podcasts not syncing up and the logo not showing up in the artwork section.

My RSS feed is http://shows.brainstumedia.com/podcasts-only/rss2.aspx

That is the same RSS feed that has been in the iTunes store for the past few years.

Here is the link to iTunes https://itunes.apple.com/us/podcast/more-like-radio/id453172651

No matter what I do, I can't see a logo in the iTunes store. Here is a screenshot of my iTunes screen.

http://i1055.photobucket.com/albums/s511/Chris_Hammill/Screenshot2013-02-13at919 53AM_zpsa54698a3.png

I use Quick Blogcast by Godaddy for the RSS feed. Here is a screenshot of the iTunes setup.

http://i1055.photobucket.com/albums/s511/Chris_Hammill/Screenshot2013-02-13at917 49AM_zps189f4e72.png

While folks at iTunes have now helped get the podcasts syncing up again properly, they have no clear answer for me when it comes to me not seeing the logo. All they did was copy/paste the recommendation format from the iTunes FAQ page about podcasting. Apple says 300X300 jpg, various other sites I've visited said anything from 200X200, 500X500, 1400X1400, etc and I'm out of options with what to do, hence the reason for this post. I switched to a 300X300 jpg with 72 PPI roughly 2 days ago and I still don't see the logo in iTunes. Listeners of the shows have been sending me screenshots of various podcast/RSS feed apps on both iPhone, Android and even Zune that show the new logo I uploaded. I wouldn't normally care if iTunes didn't show our logo, but iTunes takes up 80% of our downloads, so we need to look professional and legit and I'd be lying if I said I wasn't frustrated with iTunes.

Can anyone help?

Posted on Feb 13, 2013 6:55 AM

Best reply

Roger Wilmut1

Level 10

131,146 points

Posted on Feb 13, 2013 7:38 AM

Your image is correctly referenced in the feed and does exist on the server - the URL is

http://images.quickblogcast.com/1/8/8/3/9/302144-293881/DefaultImage/MLRItunesCo verArt.jpg

The image is 300 x 300: in fact Apple is now saying that images should be 1400 x 1400 - they have to be this size if the podcast is to be considered for including as a 'featured podcast', but I've seen no evidence that they are actually removing smaller images (they haven't mine, which has been there for years).

We do see these sticky patches in the Store: I'm afraid it's just a question of waiting until it condescends to show the image. if you do decide to replace the image with a 1400 x 1400 one (though I don't think that will make it any quicker to appear) be sure to change the image filename, or the Store won't know it's changed.

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16 replies

Feb 21, 2013 3:21 PM in response to BrainstuHammy

Switching the feed is simple, and again I've done this at least 3 or more times, recently including one extremely popular music podcast that gets over 1000 downloads a week.

All you do is copy your existing podcast XML/RSS file and giving it a new name. Set that new one up in Feedburner so it is happily running, and checks out ok.

Once you've done that, go back to your original podcast XML/RSS file, and change the contents of the original to the following:

<?xml version="1.0" encoding="UTF-8"?>

<channel>
<itunes:new-feed-url>http://feeds.feedburner.com/MyFeedsName</itunes:new-feed-url>
</channel>
</rss>

That will tell iTunes to go to your new feeds location, instead of the original one.

Hope that helps.

Podcast Artwork Not Showing Up