I have contacted your support, wordpress's and feedburner to change my itunes description and image. I have been going round myself for ever now all are helpful but I reached nowhere. Can any one help me????

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I have contacted your support, wordpress's and feedburner to change my itunes description and image. I have been going round myself for ever now all are helpful but I reached nowhere. Can any one help me????

Hi All,

I started bloging and podcasting about two years ago and I tried more than one platform for blogging and for podcasting. At last I settled on wordpress.com for blogging and through which I started my podcast on itunes. After sometime I found that it was important to change the image as well as the description found on itunes. Here all the problems started. I have been trying for about one year to change how my podcast looks on itunes but there is no hope. I contacted itunes support and wordpress support who are both very helpful but they told me that the problem is not from their side. I tried to change my feed through feedburner more than once but nothing changed.

The blog url: http://casa-egypt.com/

The itunes url: https://itunes.apple.com/us/podcast/mhtt-kasa-msr-casa-egypt-broadcast/id3981772 21?mt=2&ign-mpt=uo%3D4

There are two feeds shown here: http://feeds.feedburner.com/CasaEgyptBroadCast

http://feeds.feedburner.com/imananddinasbroacast

I sure have played a lot and I think that I messed up my blog and my feed and my podcast but really I do not know exactly where I messed things up. This is one of the mails that I sent to both itunes and wordpress support with some modifications and I am sending it now on this forum in case anyone could help me.

I have always thought that I have one podcast but on the itunes program on my computer I found two almost identical podcasts with the title "محطة كاسا مصر" (this is written in Arabic only) and another one with both Arabic and English "محطة كاسا مصر- Casa Egypt Broadcast". When I right clicked the image on the left I found a "Show Description" button in the drop down menu. I clicked it for both podcasts and I found that the image of the Arabic podcast (the upper one on the itunes image) disappeared but the description was updated unlike the the Arabic English one in which the exact opposite happened. I tried to open both in itunes store but both showed the old unchanged image and description.

I really don't know which one is the correct one for my blog as both display the same episodes. By the way, I used to have a lot of other posts but I do not know where they went. Now I don't care about those lost or hidden episodes as much as I care about the other issues I have.

This is the Arabic only one. (I want the description but there is no image here)

This is the Arabic English one. (I want the image but not the description).

As you can see from both images that the url shown in both information boxes are different. I am trying to contact any one from feedburner support but I do not know how to reach them as I think that the problem is in it. Or can you tell me how to edit my feed so as to be able to change my itunes looks?

Your help will be really appreciated.

Thanks,

Dina

Posted on Feb 14, 2013 7:43 AM

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Answer 1

Feb 14, 2013 8:17 AM in response to dinadik

Your images don't show: to display images in the forums you have to get them into JPG format and use the camera icon in the toolbar of the composing field.

Your Store page is at

https://itunes.apple.com/gb/podcast/mhtt-kasa-msr-casa-egypt-broadcast/id3981772 21?mt=2

(this is the same as you quoted above).

This is using the feed at

http://feeds.feedburner.com/imananddinasbroadcast

which has the title in Arabic and English, and the description in English. The other feed you linked to is not in use in the Store, and you can ignore it. You should make any modifications you need to the feed I link to above.

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Answer 2

dinadik Author

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Feb 19, 2013 12:24 PM in response to Roger Wilmut1

Hi Roger

Thank you for your reply.

My original feed is: http://casa-egypt.com/feed/

However, because I modified the feed http://feeds.feedburner.com/imananddinasbroadcast and nothing changed, I redirected it to another feed and then I deleted this feed.

Is there any way to change the feed in itunes? The only feed I have now is http://feeds.feedburner.com/CasaEgyptStation

I tried to restore the feed http://feeds.feedburner.com/imananddinasbroadcast but feedburner refused.

I know that I missed things up but I still have hope in working things out.

Thanks is advance.

Dina

Message was edited by: dinadik

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Answer 3

Feb 19, 2013 12:24 PM in response to dinadik

iTunes is still using the feed at http://feeds.feedburner.com/imananddinasbroadcast

In order to change this you would need to add a special tag to it, or to the feed from which it is drawn - I don't know if you can add this tag directly in Feedburner. The method is described here:

http://www.wilmut.webspace.virginmedia.com/notes/podcast.html#move

If you are unable to add this tag one way or the other, your only other option would be to email them at podcasts 'at' apple.com and ask them to change the Store to using the feed you want. (Give them the Store page URL and both feed URLs).

However you should be able to get Feedburner to work from the feed you want to use, then you wouldn't have to change it in iTunes. It is possible to change Feedburner to using a different original feed, though I can't advise on specifics.

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Answer 4

dinadik Author

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Feb 19, 2013 12:31 PM in response to Roger Wilmut1

WOW that is fast 🙂

I'll try and tell you what happens

thank you again

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Answer 5

dinadik Author

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Feb 21, 2013 6:15 AM in response to Roger Wilmut1

Thank you Roger so much I read the article and contacted the Apple podcast support and they changed the feed url for me. I don't know how i could have reached that without you help.

Have a wondeful day

Dina

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