troubleshooting ipod shuffle

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Level 1

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troubleshooting ipod shuffle

my ipod was working great during the day and i turn it off and come back to turn it on and it doesnt work it starts flashing a green and orange light and i know it means error. i have tried resetting it, reinstalling the software, restoring it but nothing works.when i tried to restore it, the updater doesnt even recognize my ipod a window pops up saying 'can't mount ipod'. i dont know what happened and im not too sure what to do now. any tips would be helpful.

HP Windows XP

Posted on May 14, 2006 10:24 PM

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Answer 1

pac_80

Level 6

10,100 points

May 15, 2006 12:22 AM in response to ana l

Try going here and folowing the suggestions http://docs.info.apple.com/article.html?artnum=93499

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Answer 2

Anis

Level 1

10 points

May 16, 2006 7:56 AM in response to ana l

Restore it on a mac computer not on a Pc. It worked for my I pod Shuffle

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Answer 3

May 16, 2006 10:16 AM in response to Anis

I can confirm that, although it's anecdotal at best and YMMV caveats have to be kept in mind and etc.

I restored one belonging to my neighbour's kid without any problems then, based on that experience and recommendations from others in these forums, I bought a 'broken' one on eBay (worth it at $28) and fixed that one up also. Truth to tell, no fixing was required; it was live on arrival, and is now happily living on a daughter's eMac.

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