I downloaded Real/Player. When I tried to play clip got msg: You do not have authorization to update this copy of Real/Player, R/P is op. on locked disc. Have no idea what to do?

Thank you so much for the warm welcome! I am absolutely new at this and need to learn the etiquette.

I did move Real/Player to applications. Then a window popped up labeled Real/Player AutoUpdate which said, "Some needed components were not available (RA 3,0). So of course the box was empty because I don't have the component. I don't even know what it is. Do you or anyone else know what this is and how I can download it or whatever I need to do?

Thanks again, your tip really helped me get to the next step!

No, R/P comes with a Downloader>Player.Converter (it converts and copies the clip for other apps or I can then use the copy in ITunes). I downloaded a clip from UTube and opened the file up in the player. There is absolutely no sound or video. I've tried all kinds of troubleshooting to no avail. Everything seems to be in order in my applications. Something is very wrong here, with your welvomed support 🙂 I've figured out this much. R/P seems to have worldwide credability and recognition. Some of the audio I listen to requires R/P. If anything I've said triggers anything please let me know. I'll be here, and I WILL NOT GIVE UP!

I did go back to the R/P and the components suddenly appeared and I installed them before I did the above.😕

No, R/P comes with a Downloader>Player.Converter (it converts and copies the clip for other apps or I can then use the copy in ITunes). I downloaded a clip from UTube and opened the file up in the player. There is absolutely no sound or video. I've tried all kinds of troubleshooting to no avail. Everything seems to be in order in my applications. Something is very wrong here, with your welvomed support 🙂 I've figured out this much. R/P seems to have worldwide credability and recognition. Some of the audio I listen to requires R/P. If anything I've said triggers anything please let me know. I'll be here, and I WILL NOT GIVE UP!

I did go back to the R/P and the components suddenly appeared and I installed them before I did the above.😕

BDAqua,

Ihaven't replied because I've been ill. Thanks for your ongoing support, this is very frustrating being almost computer illiterate😕.

Here the link to the original Real Player download http://http://eu.real.com/?mode=rp_mac. I uninstalled all Real Player Utilities and files on my hard drive and downloaded it again. I cannot get a clean copy. The clips I downloaded are still there and so is the problem, no audio, no video. I opened up the console and it's like reading a different language, literally! I know I'm taking a huge liberty but perhaps you can find something in the errors that will help (I thank you in advance this gives you any clues😊)

"/Volumes/RealPlayer"

)

"com.google.Chrome",

"com.apple.TextEdit",

"com.apple.Preview",

"com.microsoft.Excel",

"com.apple.Stickies",

"com.apple.Console",

"com.apple.mail",

"com.apple.AddressBook",

"com.apple.QuickTimePlayerX",

"com.adobe.GoLive",

"com.apple.SystemProfiler",

"com.apple.finder",

"org.mozilla.firefox",

"com.apple.iCal",

"com.apple.Safari",

"com.apple.iTunes",

"com.adobe.Reader",

"com.microsoft.Word"

) diskUtilityIsRunning 0

(

)

The above is repeated several timees.

If I could figure out thes tring of messages or errors in computer language specifically related to Real Player, I could narrow the errors down from the search box. Because there were many other messages in the console.

BDAqua,

Bless you, it works! First I deleted all CleanMyMac files on my hard drive and applications (hopefully I'll be rid of it). Then I followed the directions RE: logging in and out of my admin account.

Thank you so much for your time and consideration. I really appreciate what you do.

Highest Regards,

Pamela303