Part of my iPad screen is unresponsive.

Question

Level 1

13 points

Part of my iPad screen is unresponsive.

Hi,

I have recently started having problems with my iPad2 touchscreen. Using an app like Paper and my finger to draw both vertical and horizontal stripes, I have discovered that a thin strip of about 1cm along the middle of the screen is unresponsive.

Holding the iPad in the portrait orientation, it runs down from top to bottom just to the left hand side of centre.

Can anyone help me out on this? The iPad has just come out of warranty (typical!) - does anyone know of a soft solution?

Many thanks in advance.

iPad 2 Wi-Fi

Posted on Feb 21, 2013 4:35 AM

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Answer 1

Feb 22, 2013 11:01 AM in response to RavenTrading

I started having the same problem on my iPad 4 with iOS 6.1 installed. The non- (or less) responsive area runs right down the middle from the camera to the home button. There are no visible hardware issues, cracks or even scratches. What version of iOS are you using? Maybe it's a software error?

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Answer 2

RavenTrading Author

Level 1

13 points

Mar 15, 2013 3:17 AM in response to RavenTrading

Thank you everyone. In the end, I had to send the iPad back for repair/replace as it turned out to be a hardware issue.

The return/replace went very smoothly and everything is working perfectly.

Many thanks.

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Answer 3

Demo

Level 10

166,747 points

Feb 21, 2013 4:40 AM in response to RavenTrading

Have you tried rebooting, resetting all settings or restoring the iPad? It could very well be a problem with the screen that no software solution can solve, but give those a try.

Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.

iTunes: Restoring iOS software

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