I have 10.8.2 running on my macbook pro retina 15' and suddenly microsoft office wont work on it and i have no clue as to what it is. can someone pleaseshed some light onto what the issue could be?
MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)
Welcome to the Apple Support Communities
First of all, are you using the most recent Microsoft Office version? If not, download the 14.3.1 version and install it
Thank you for replying:) well i downloaded the update cause i had an older version and when i went to install it, it said " office 2011 14.3.1 update cant be installed on this disk a version of the software required to install this update was not found on this volume" uh what? its installed on my hard drive and everything... and it gives me the option to click either my hard drive so i click it and nothing happens. my version is currently on 14.2.0.
Since your question has nothing to do with an Apple product I suggest you post your question on Microsoft's Mac forums, as it is their software you're having issues with, and that's where the Office experts hang out.
Try the automatic updater "Check for Updates" under any of the Office apps Help menu - maybe you can update that way? You may have to do a new installation of Office - which doesn't necessarily mean that you have to totally remove Office first.
Clinton
Thank you ill definitely ask there!:) i figured this was a good start since i am using it on a macbook:)
the weird thing is, is that i cant even open the application or anything the little icon just jumps up and down then stops and the app closes and a message pops up saying something like it cant be opened because files cant be found or something like that and i have all the files on my laptop so im not sure.
I would try a resinstallation, then. Office puts files all over the place - it's obviously missing something...
Clinton
alright i do have a question. i bought the version thats in the apple store and i used the code to download it from the internet. how do i get that download again? or is there another way of reinstalling or something? just cause i have no clue as to where i can download it again and will the code work again?
MS Office isn't sold at the Mac App Store - do you mean that you bought it at a brick-and-mortar Apple Store? You should have recieved a CD and the activation code would be on the CD sleeve.
You might just want to check with Microsoft and see if they can provide your activation code, if you've lost it. Time was when you could use a 30-day trial from a MS download site and jut enter your activation code but that 'trial' page is now a 'buy' page...
Clinton
Yeah i went to the actual apple store in the mall near me and bought it and alright ill do that then. thanks for the help i really appreciate it!:)
I have the exact same problem. I started having the problem with MS Office 2008 after I installed a new harddrive in my imac (24-inch, Early 2009), OS X 10.8.4. Everything was working fine and then when I try to open any Office app, the icon bounces in the dock, and nothing happens.
I as searched for solutions, the obvious fix was to uninstall office (even all of the excess system files it leaves even after an uninstall). When I a re-install Office 2008, it works for about 1 week and then it stops working again.
Next I thought to try the new version of Office (Office 2011), so I did the trial download, and sure enough got the same problem. After about 2 weeks, it stopped responding. I have talked to MS support about this problem, and their suggestion was to uninstall and then reinstall, which I am becoming an expert at.
I am also having an issue with Apple Mail and contacts becoming disconnected. When created a new mail, typing in the receiptant does not pull up their email address even though it is in my address book. The fix for this, which I do even other day is to delete a system folder in Library/Containers/com.apple.mail. I do that, and it works for a few days.
Any suggestions would be great.
My microsoft office 2011 for mac has stopped working on my macbook pro retina please help!!!
