Vodafone India - iPhone activation could not be done?

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Vodafone India - iPhone activation could not be done?

I completed my iPhone 4S contract with AT&T USA and now moved to India. I got a Vodafone sim card since I was originally using the carrier, and tried to use it on my iPhone. When I did so, the phone started up and asked for language selection, country selection and then went to a screen that said "Activating Your iPhone". It does not go past this screen at all. It fails to activate it.

I called up AT&T and also Apple Support. They say there is nothing on their end at all. Vodafone customer care representatives are not familiar with iPhone, but based on my discussion with AT&T and Apple support, I guess that this has something to do from Vodafone India's side. Any help here is appreciated. I do not wish to jail break my phone for any reason.

iPhone 4S, iOS 6.1.2

Posted on Feb 27, 2013 2:28 PM

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Answer 1

wjosten

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Feb 27, 2013 2:33 PM in response to ithariprasad

Call back Vodafone & try to get someone that knows what they're doing. They should be able to get your phone activated, and sometimes they post here trying to help users get iMessage & FaceTime activated.

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Answer 2

ithariprasad Author

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Feb 27, 2013 2:36 PM in response to wjosten

Are you certain that this is an issue on Vodafone's end?

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Answer 3

KiltedTim

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Feb 27, 2013 2:40 PM in response to ithariprasad

Did you get the phone unlocked by AT&T before you left for India? If not, then it will only work with an AT&T SIM. AT&T will unlock the phone for current or former customers who have completed the terms of their contract, or who have paid the early termination fee, or who purchase a no commitment phone and can provide proof of purchase.

I don't see anywhere in your description of events that the phone is unlocked... In fact, it appears that the phone is still under contract.

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Answer 4

wjosten

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Feb 27, 2013 2:43 PM in response to ithariprasad

If your phone is officially unlocked, yes. The error message you're getting is not consistent with a locked phone, and since you've already stated you talked with both Apple & AT&T...which either could have stated your phone is carrier locked, and didn't...call back Vodafone.

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Answer 5

ithariprasad Author

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Feb 27, 2013 2:44 PM in response to KiltedTim

Yes I paid the early termination fees and got an email from AT&T confirming they have unlocked my phone. The phone was switched off when I reached India and stay so until I got the email confirming it is unlocked. Should the phone remain on AT&T network for the unlock to happen?

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Answer 6

ithariprasad Author

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Feb 27, 2013 2:45 PM in response to wjosten

ok I will call Vodafone again and inquire.

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Answer 7

KiltedTim

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Feb 27, 2013 2:46 PM in response to ithariprasad

Did you follow the instructions and restore the phone using iTunes after you got the notification that it was ready? If not, then you did NOT complete the process and it will not be unlocked until you do so.

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Answer 8

wjosten

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Feb 27, 2013 2:48 PM in response to ithariprasad

Before you call,can you hit the restore button in iTunes to restore as a new device? You have a current backup?

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Answer 9

ithariprasad Author

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Feb 27, 2013 2:49 PM in response to KiltedTim

Yes, I backed up and erased all contents from phone and then restored the phone. Should I do all of these again? Is there any steps that ypou could suggest?

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