Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

No install disk-how to boot disk utilities

I bought this new (2013) iMac which obviously has Mt. Lion on it. I want to know about how to deal with emergencies, etc.

How do I boot from an install disk to run disk utilities, fix or repair, when there is no install disk? Likewise, in the past Apple has had several items that could be installed optionally, like developer tools, quicktime 7, etc. But with no actual disc how do I do that?


Also, I bought Lion for my Mac Pro (2006) and MacBook Pro (2011). I installed that on both. Now I realize the MBP can take Mt Lion. Do I have to make a separate purchase for Mt. Lion for the MBP? (The Mac Pro, sadly, even though it was top of the line at the time, the 2006-2007 models cannot be upgraded to Mt. Lion, but I falsy assumed the MBOP had the same limitation. Now that I know it does not...


Apple tech support has been great for me of late. Some of my difficulties lie in that I am a very long time Mac user but halted at Snow Leopard. I just recently bought new iMac; new iPad Mini; and Lion for MBP; all of which hustle me fully into iCloud. It's hard to separate out which of these new things might be cause for clarification. So even when Apple customer support is very gratious and helpful, I continue to have multiple problems and it's just too much time on the phone given that I get shuttled from one department to another for each different issue.

iMac, OS X Mountain Lion (10.8.2)

Posted on Mar 2, 2013 12:51 PM

Reply
Question marked as Best reply

Posted on Mar 2, 2013 12:53 PM

Repair the Hard Drive and Permissions - Lion/Mountain Lion


Boot to the Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Repair


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.



Reinstalling Lion/Mountain Lion Without Erasing the Drive


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.


Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.



Install or Reinstall Lion/Mountain Lion from Scratch


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


Boot to the Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Erase the hard drive:


1. Select Disk Utility from the main menu and click on the Continue button.


2. After DU loads select your startup volume (usually Macintosh HD) from the

left side list. Click on the Erase tab in the DU main window.


3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on

the Security button and set the ZeroData option to one-pass. Click on

the Erase button and wait until the process has completed.


4. Quit DU and return to the main menu.


Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.

22 replies

Mar 12, 2013 1:25 PM in response to baltwo

Wow. I mean, really. This is all amazingly helpful. At the same time, it further annoys me that all this information, for me, has to be gotten this way. Again, I am way grateful, so what I have to say now is likely to bore or be dismissed, but a guy's got to say what he's got to say.

You know all those "...for dummies" books that are out there, well I used to laugh at most because for years I felt Macs were relatively straight forward and user friendly, compared to some of the other OS's which tended to presume the user did not need bother his or her silly head about what's behind the curtain (kind of a wizard of oz metaphor). I always wanted to know what was behind the curtain and could always satisfy this need with reasonable time and effort. When I was still working as a curriculum designer and trainer, I almost always worked within a team. Just about all my compatriots were windose pc users and so it was always incumbant upon me to do the converting of documents that went back and forth. And whenever I introduced something innovative, cool, etc., they would ask me how they could do the same; and so I'd try to see if they had either comparable software or if their OS could handle something comparable. I would right away feel like what I was looking for was behind that curtain. To make a too long story short-er, I never till now felt that way with Macs.

Consider this from a novices mindset, which some of you already did, and how there are all these unknowns now, with variations on how to access and use things.

I am following up with the very good suggestions: book on Mt Lion; Manuals site; the assistant link, etc.

Mar 12, 2013 7:17 PM in response to baltwo

baltwo wrote:

For those who didn't get the manual installed, peruse Apple's Manuals site for yours.

If you have a 2012 model iMac or Mac Mini, don't bother looking for an online manual -- all Apple offers for them is the same "Quick Start" pamphlet that comes in the box.


Instead, try the extensive built-in help system or the support web site. It isn't perfect but it is all Apple offers.

No install disk-how to boot disk utilities

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.