identical account already exists

I recently deleted my Microsoft Exchange account from my iPad with the intentions of setting it back up. I deleted the account because my mail was no longer coming through after I set up a new iCloud account. I go to settings, mail calendars, and choose to set up a new exchange account. After I finish entering the email, password, username, server info, etc, a message pops up saying that this account already exists even though I deleted it from my iPad. HELP. I need to be able to access my emails ASAP. I already tried to reset the settings. not my whole iPad- just the settings. I'd like to avoid resetting my whole iPad....

iPad, iOS 6.1.2

Posted on Mar 4, 2013 7:23 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Mar 4, 2013 7:28 PM

Go to settings>mail contacts calendars and at the top there will be a list of condcred accounts. You might have it, but it only has it on for calendar and contacts. You might have left it installed but turned mIl off for it.

4 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Mar 4, 2013 7:28 PM in response to madhar13

Go to settings>mail contacts calendars and at the top there will be a list of condcred accounts. You might have it, but it only has it on for calendar and contacts. You might have left it installed but turned mIl off for it.

Reply

Mar 4, 2013 7:29 PM in response to madhar13

Hi Friend,


So do you have another email account remains? Maybe you can check the another email information too.


In Settings>>Mail,Contacts,Calendars have an option Default Account. Check the options you have, trying to unmarked the deleted email account. Then try to sign in the deleted email account again.


Hope it helps

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

identical account already exists

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.