heat so bad it burned my wife's leg and Applecare says "RTM"

Look, you can't change the physical object by changing the word used to describe it. Laptop, notebook--call it what you will. But when I walk through an airport, coffee shop, college campus, or any other place where these machines are frequently used, it's not unusual to see people using them on their laps. Let's not try to bury an objects physical nature under a semantic argument.

Toss around all the medical terms that you want, but it doesn't strengthen your argument, nor does bringing up physics or distribution of energy. Are you an engineer or a first year med student?

The problem is that, regardless of what the manual says, the product can't be used in the way that other comparable products can. The product's specifications aren't in line with the user's expectations because the manufacturer, Apple, has decided to go against the industry norm and make a notebook that can burn its user if used in a very typical fashion. And to say that it's the user's fault for using the product in the same way that they would use a competitor's product is rubbish. Apple would do well to either 1) fix the heat problems that many of us have experienced, 2) put a more obvious warning label on the computer, or 3) change the computer's design so that it distributes heat in a more efficient --and safe--way.

Don't get me wrong. I'm a big fan of Apple. I was at their 5th Avenue store opening tonight, and it was a blast. But I'm pretty frustrated with the way they've handled the problems with the MacBook Pro line. It looks like some of the quality assurance issues that have plagued these machines have been passed down to the MacBook as well, and that just makes me sad. The fact that someone was physically injured by what is likely a faulty computer is even more depressing. But what's worse is to see the victim of all this bad QA nonsense get attacked on a forum by a bunch of people hiding behind their computer screens and user's manuals.

Honestly--RATIONALLY--when can the company be held accountable, folks?

As part of my temperature test, I ran VLC to heat things up and it reached 111F on the external case surface.

so sorry 2 hear what happened m8
What do u plan to do?

Honestly, How many people can say that they've actually read the manual and taken note of the heat? I know I didn't.

Just ignore Randall. He's an uneducated Apple apologist. He's the first in line to bend over and say "give me more, sir".

FYI, it's not called a laptop. It's called a notebook. This is because running a fast processor results in heat. It happens on all computers. Therefore - it's not referred to as a laptop anymore.

They do make a point however to call them notebooks, not laptops.

Nick

There was another lame posting some time ago of a person claiming he burned his hand with his MBP...

my apologies, many times I stated "your wife" and I realize you're not the original poster.

Please consider "your wife" to mean "the complainant's wife"

ilap anybody?

did she not notice that it was getting hot? and it is a portable and not a laptop hence you dont put it on your lap

There is no excuse for a Laptop to Burn anything. I don't care what the manual says. There is no excuse for a Laptop to Hurt anyone,,, And to bad mouth anyone about this issue is bad taste.

You are correct.

SB

...at the risk of getting banned from this forum...

Randall, do you just get off on being smug? Go troll elsewhere.