Optimum server for mail apparently played havoc with my iMac mail app, kicking my Opt mail offline . Three hours on phone with both. Appears to be Optimum service issue. Had to restore all my mail preferences in Apple app to set that right. Working today

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Level 1

5 points

Optimum server for mail apparently played havoc with my iMac mail app, kicking my Opt mail offline . Three hours on phone with both. Appears to be Optimum service issue. Had to restore all my mail preferences in Apple app to set that right. Working today

Last night, my Mac Mail app showed Optimum and gmail as offline and first I couldn't send any mail, then stopped receiving. Could sign in at Optimum server, but then that stopped responding. Was on the phone 4 hours, twice with Apple, twice with Optimum. Optimum maintained it was an Apple problem, but had me change my setup for mail in Mail App preferences on my Mac. Got it working and few mintues later out again. I called Apple again. We reset the preferences in mail app and agreed it was the Optimum Server causing problems.

This morning, I couldn't sign in to optimum webmail. Just testing it out, yet I could send mail from my mail apps, mobile and Mac. I didn't get mail that was sent to me last night but seems now it is working again and my preferences in Apple app, are as Apple set or reset them to work with Optimum.

Anyone else have this problem.

iMac, OS X Mountain Lion (10.8.2)

Posted on Mar 10, 2013 9:42 AM

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Answer 1

tmgrl4 Author

Level 1

5 points

Mar 10, 2013 9:47 AM in response to tmgrl4

Oh yes. Optimum ended by saying. Apple will have to create an App update to Mail to have things work right between them. I don't think so. Optimum's server wouldn't let me sign in this morning at all...even though I mostly use app not the server. Kept redirecting me to Sign-in page . Then an hour later, I could sign in with no problems.

Just be careful about having Optimum change too much over the phone in your Apple mail app preferences. I know Apple and I made a few with ports..and password dropdown. Optimum told me to set it to NONE for password, and that worked for a few minutes, then stopped. This is n Optimum issue , IMHO.

I trust Apple Express support more than I trust Optimum support. The second person I spoke to at Optimum said these complaints about Macs and Optimum and Mac mail app have just been coming in this week. They are aware of it, but I see this isn't the first time this has happened.

Also, since Optimum is still a POP3 server, my e-mails that I delete keep coming back for a few days, on my mobile devices.

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Answer 2

Mar 10, 2013 9:58 AM in response to tmgrl4

Optimum will rarely admit to having or causing a problem. I've had a dns issue with them in the past, and they blamed everything (my browser, router,modem,computer) except themselves. I switched to the free Open DNS service and that cured my problem. That being said, I'm using Optimum mail with my Apple devices here and have not seen any recent problems with it.

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Answer 3

tmgrl4 Author

Level 1

5 points

Mar 10, 2013 10:14 AM in response to wuzradioman

Thanks! I agree wuz....I am using my iCloud e-mail right now. It works great. My Optimum mail is working again now. I'll beg if I did nothing yesterday, by today, it would be working again. I just deleted my gmail account completely.

terri

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Answer 4

JDPug

Level 2

458 points

Mar 21, 2013 7:27 AM in response to tmgrl4

I've been experiencing this problem for about a day now. The support guy at Optimum told me there was an issue between the outgoing STMP mail server and Mail.app. I get incoming mail fine so there's no problem with my username/password.

One of the very very few issues I've had with Optimum over many years. My issue has not been resolved as of this morning.

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Answer 5

JDPug

Level 2

458 points

Jun 7, 2013 10:11 AM in response to JDPug

If anyone's still interested, the fix is to force port 587 on the outgoing mail server settings. Don't use Default ports in the settings.

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