Installing Profiles always fails

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Level 1

9 points

Installing Profiles always fails

We are currently using 2 profiles on our iPad carts adn deploying them with Apple Configurator. The first just contains our wireless information. The second is a profile for Meraki Systems Manager. It looks like the Meraki Profile is the one that always fails.

The only way we can get it to work is to install just the wireless profile. Then go to each iPad and pass through the lock screen, then reconnect all the iPads and install the Meraki Profile. This is a major inconvenience.

To me it looks like it needs the wifi for it to work, but don't understand why or if that is even true.

Any help would be greatly appreciated.

iPad 2, iOS 6.1.2

Posted on Mar 12, 2013 7:39 AM

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Answer 1

iToaster

Level 3

739 points

Mar 12, 2013 12:43 PM in response to chuiting

Without knowing your situation it's hard to know what is going on

You'd need a working wireless connection for the meraki profile

your iOS devices would need to be able to talk to meraki as part of the profile installation to register devices install certs and remote management etc

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Answer 2

chuiting Author

Level 1

9 points

Mar 13, 2013 5:49 AM in response to iToaster

A little more background.

We have a cart of ipads. They are all setup with apps and profiles. They all have the wifi profile and Meraki profile. When it is time to add more apps, we go ahead and add the apps to our 'Master' ipad. We place the apps in the correct folders. Then we go ahead and backup the 'master' ipad using Apple Configurator. Then we go ahead and restore that backup to all the ipads to install the apps and place them in the correct folders. We keep both the Wifi and Meraki profiles checked for this process. They will always fail when installing the profiles. I understand that it is because the wifi is not connected. Is there a way to get this to connect? It is really a pain to have to unlock all of the ipads before installing the Meraki profile. How long does the wifi profile take to go into effect and connect? Would it work if we just installed the wifi profile with the restore and then waited a few minutes and installed the Meraki profile?

Thanks

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Answer 3

iToaster

Level 3

739 points

Mar 13, 2013 8:17 PM in response to chuiting

you're going to have to experiment

I think there is probably to much going on restoring and installing profiles at the same time

It's might be ok if your MDM server is local, even so you might have timing issues

Dosen't your master already have the profiles in place

You might have to experiment which way works better/ faster

Eg push the lock from the mdm after devices are configured as you join them to groups

Try create a master with minimum profiles already installed for wifi,meraki, etc

Try restore then install profiles

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