iPod Touch will not start completely or connect to iTunes

Question

Level 1

6 points

iPod Touch will not start completely or connect to iTunes

Ipod touch (about 15 months old), will not fully start. I can get it to shut down by holding the power and home buttons,

When I turn it back on, I will see the Apple logo for a few seconds and then see the clockwise spinning circle. The circle will spin for hours with nothing else happening.

I tried connecting it to iTunes and it recognizes it has been attached, but it is asking for the passcode. I can't get the iPod to the passcode enter screen.

Any ideas? I have no idea if and when if was last updated as it is my nephews.

Any help is appreciated.

Jon

Posted on Mar 12, 2013 5:08 PM

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Answer 1

lllaass

Level 10

210,513 points

Mar 12, 2013 5:16 PM in response to pugpeople

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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Answer 2

pugpeople Author

Level 1

6 points

Mar 14, 2013 5:18 PM in response to lllaass

I have tried to put the device in Recovery Mode, but the device will not turn off. I have held the home and power buttons until the screen goes blank, but the apple logo reappears within seconds of the screen going black.

Thoughts?

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Answer 3

lllaass

Level 10

210,513 points

Mar 14, 2013 5:24 PM in response to pugpeople

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

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