The clipboard converts JPG data to TIFF

I just had a go 'round with senior apple tech, about an issue I'd expect people to be jumping up and down about, but there's hardly a complaint.


Essentially Apple has verified a clipboard issue in Snow Leopard and Mountain Lion, a problem that affects Apple Mail and Pages, and perhaps other applications. I first consciously encountered the issue when using Apple Mail, so I'll describe it in that context.


When I copy a portion of a jpeg (or make a screenshot) it pastes into Apple Mail as a TIFF file. (NOTE :I do this a lot, because I need to quicly send cropped portions of existing images, without cropping, saving, attaching, remembering to remove unneeded saved image from hard drive ...)


Here's an all-Apple scenario:


  • Open a JPG in Preview
  • Select a portion of the JPG
  • Copy
  • Paste inline into Apple Mail
  • Send the email
  • Open the Sent Mail box, and look at the attachment type for the message sent
  • RESULT: The attachment is a TIFF file. JPG was copied / TIFF was sent


This is a big problem:


  1. the conversion to TIFF needlessly bloats the file size by four to eight times the original size
  2. worse, some email clients can't hand TIFFs, and can't display them inline.
  3. This clipboard problem seems to pervade Apple software, and is evident in Apple Pages. Somethin's rotten in the OS.


Other vendors handle pastes seemlessly. In mail applications like Entourage and Thunderbird ... ya copy a JPG it pastes a JPG. But Apple claims that the clipboard conversion is normal expected behavior, handled by Quicktime. In reality, it's a total pain, expected or not


I haven't looked into it, but I'd expect that after an image copy the clipboard may have more than one format in it. Consider the text clipboard, which often simultaneously contains: plain text, rich text, HTML, etc. The software receiving the paste should intelligently decide which format to take in on paste. Same should go for images. Even if the clipboard contains only TIFF data after copy/conversion, shouldn't the receiving app be able to request that QuickTime convert the TIFF to JPG on paste? If so, well, Mail could do that! I believe the application is responsible for chosing which format to paste— that's certainly true if there are more than one formats on the image clipboard, or if conversion is offered.


I hope to not have to resort to measures like third party clipboards:


http://www.jot.fm/issues/issue_2008_03/column2.pdf


https://discussions.apple.com/thread/545464?answerId=2662725022#2662725022


Here are some posts on Apple's forum complaining about this problem:


https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=clipboard+jpeg+tiff+convert&containerType=&container=&containerName=&u sername=&rankBy=relevance


After talking with six people at Apple (half who couldn't understand the issue), and after devoting two hours of my time to find a resolution or tenable workaround, I find it discouraging to recieve this responce from an Apple Senior advisor:


It does appear that the clipboard may save images to it as uncompressed TIFF files, instead, you can try opening the image in preview or dragging and dropping to avoid the clipboard. Again, I've come across workarounds like automated scrips and clipboard manager applications but I can't really make any recommendation or suggestions regarding third party apps.


What's the real problem here?


John

Posted on Mar 12, 2013 6:31 PM

Reply
82 replies

May 28, 2013 9:29 AM in response to etresoft

Mail only sends the attachments it is given.

This is why I think the system should but in the clipboard whatever is specified in screen capture system wide preferences entry



JPEG is not appropriate for a screen capture.

Says who ? If you're talking about compression artifacts, I can tell you, me and millions of people think it is perfectly acceptable !


Furthermore, there is nothing wrong with a TIF.

You mean, despite the fact anyone exchanging images are using JPEG or PNG... like... in the real world ?

Oh yeah... TIF has better quality than JPEG, so what ?


If PC users can't read TIF files, and they can, that's their problem.

Yes they certainly work around this and save the image in some way (weel, di you ever try to exctract an inline attachment from Lotus Notes ? Maybe even Outlook as issues with that), and use Paint or IE to see the file...

I could toss a can of food to my dog, He'll certainly manage to open it before dying, but what's the point if I can open it for him ?


PS: You are not speaking to Apple. This is a user-to-user support forum.

This makes sense... but out of frustration, it is sometime a good place to rant as long as you keep polite and respect others :-) Apple gets hundreds of bug reports a day, most of them won't be fixed before years (my own experience) so it may be good to use an alternative, this is how people get desperate some times :-)

May 28, 2013 10:19 AM in response to Yann Bizeul

Yann Bizeul wrote:


This is why I think the system should but in the clipboard whatever is specified in screen capture system wide preferences entry

You think screen capture preferences should dictate systemwide settings for the clipboard? I'm guessing you don't work for Apple 🙂

Says who ? If you're talking about compression artifacts, I can tell you, me and millions of people think it is perfectly acceptable !

Millions, eh? Name them.


You mean, despite the fact anyone exchanging images are using JPEG or PNG... like... in the real world ?

Oh yeah... TIF has better quality than JPEG, so what ?

Anyone exchanging images? Who died and made you world emporer?


Yes they certainly work around this and save the image in some way (weel, di you ever try to exctract an inline attachment from Lotus Notes ? Maybe even Outlook as issues with that), and use Paint or IE to see the file...

I could toss a can of food to my dog, He'll certainly manage to open it before dying, but what's the point if I can open it for him ?

What do your dog's nutrition problems have to do with e-mail?

This makes sense... but out of frustration, it is sometime a good place to rant as long as you keep polite and respect others :-) Apple gets hundreds of bug reports a day, most of them won't be fixed before years (my own experience) so it may be good to use an alternative, this is how people get desperate some times :-)

No, this is never a good place to rant. I will quote the Apple Support Communities Terms of Use that you agreed to follow when you joined: "If your Submission contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy."


Nobody cares about pasting clipboad content into e-mail. That is why this thread languished for almost a month until you resurrected it. Anyone who needs to take many screen captures and quickly send them off to technology-challenged PC users is free to pick one of the many screen capture programs in the Mac App Store that makes that process easy.

May 28, 2013 11:42 AM in response to etresoft

You think screen capture preferences should dictate systemwide settings for the clipboard? I'm guessing you don't work for Apple 🙂

Yes, I'm talking about "defaults read com.apple.screencapture type", and the fact that the application should get to choose what format to store in the pasteboard. But Apple is so clever, and say that an image should always be stored as TIFF, well, I guess the client applications has to be clever++, and use a format that actually makes sense in the context.




Millions, eh? Name them.

Really ? Can you imagine how many people are enjoying DVDs on big HD flat TV and thinking how great it is ? or sending thumbnails of pictures because it is "ok on the screen" ? No, people are not that picky on quality, and reasonable compression value is oerfectly usable.



Anyone exchanging images? Who died and made you world emporer?

Just go out and see the real world. People are using JPG or PNG to send pictures to each other, period. I'm not talking about professionals. I'll even be bold and say that Facebook the not even accepts TIFF for posts, and even if they do, they are not going to present it in the time line. (But, yeah, I guess Facebook *****, and no, I' not going to name FB's how-many-millions users).



What do your dog's nutrition problems have to do with e-mail?

I don't have a dog. That was a figure of speach, for the sake of the argument... I guess you didn't get that.



No, this is never a good place to rant. I will quote the Apple Support Communities Terms of Use that you agreed to follow when you joined: "If your Submission contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy."


Nobody cares about pasting clipboad content into e-mail. That is why this thread languished for almost a month until you resurrected it. Anyone who needs to take many screen captures and quickly send them off to technology-challenged PC users is free to pick one of the many screen capture programs in the Mac App Store that makes that process easy.

Ok, I guess the only answer to this is : OK ! (Please don't send the cops)

Sep 6, 2013 8:54 AM in response to John Blasquez

I agree with the OP. I can kind of see the point of the purists above (before this thread devolved into a ******* match about starving dogs and world domination), but using a nice screen capture tool like ShareBucket (or just the Shift+Cmd+Cntrl+4) to save a screenshot to the clipboard, if I want to get inline images to show up properly on Windows machines (which 99% of my clients run), then I have to take a screen shot, save it to desktop in PNG or some other format, and as I'm composing my mail, drag/insert them to where I want them to be. This is more work, and more cumbersome than being able to simply keep it on the clipboard and paste it (which I can't do, because of the TIFF format not showing up for my clients).


Just sayin'....

Sep 6, 2013 9:27 AM in response to therealcbar

That's weird. I wonder why Sharebucket is changing the format? And to TIFF, no less. So it's taking a lossless compressed format (PNG), and actually making it larger as an uncompressed TIFF. Seems like a waste of server space to me by increasing the size of files.


Though what may be happening is Sharebucket is converting the files to a compressed TIFF, which can be done in ZIP, JPEG, or LZW encoding. Any of these may be throwing off Windows, or at least the email app in use since it sees a TIFF, but isn't accounting for it being compressed, so it doesn't display.

Sep 6, 2013 9:30 AM in response to therealcbar

There is something linked to the image provider but that doesn't mean Apple Mail is doing what it should.


Using Copy/paste from Skitch : you get a PNG in Mail

Sharebucket : looks like you get a TIFF in Mail

Screen Capture shortcut : TIFF in mail


So it is unclear where the problem is, maybe Skitch uses a different method to send the data to the pasteboard but I have the feeling that maybe screen capture should behave like Skitch, or Apple Mail should default to a better suitable default format, converting if needed

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The clipboard converts JPG data to TIFF

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