You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

can i exchange broken iphone for a new one?

i hear you could give apple your broken iphone 4 and pay $150 for a new one

iMac, iOS 4.1

Posted on Mar 12, 2013 10:41 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2013 10:44 PM

Eligibility for an out of warranty replacement is always at Apple's discretion, but their price for a replacement is roughly half that of a new one. The replacement will be refurbished, not new.

8 replies

Mar 12, 2013 11:01 PM in response to tnguyen77

See My iPhone is not eligible for warranty service. What are my service options?

on this page -> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne


Out-of-Warranty Service

If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

iPhone model Out-of-Warranty Service
iPhone 5 $229
iPhone 4S $199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149

Mar 12, 2013 11:02 PM in response to Novicii

Novicii wrote:


It will be replaced wit an almost brand new phone.

If you consider a refurbished device "almost brand new", then okay.

Since there are 2 devices created at a time. one is sold with accessories and one is for replacement

???

They don't use new iPhones as replacements unless they do not have any refurbs in stock. Doesn't happen much at all.

can i exchange broken iphone for a new one?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.