Can't Burn CDs (emachines T3830) - used to be able to

Ken.W

You're running a very old version of the firmware on that drive. You should check the Gateway support site to see if they have an update for you.

Go to the support site and enter your serial number. (It will tell you where to find it on the computer.) And look to see if they have any updates for your LG 4481B.

Also, is there any particular reason you're burning at 4x? Did you do that manually as part of debugging the problem?

Please assist. Am an English teacher and thus a total technophobe - so please keep it simple!

Using iTunes to burn CDs has become increasingly impossible; I keep getting Error 4310 messages. I've used a CD-ROM cleaner disc to check there's no prob with the laser, but that's made no difference.

I ran CD Diagnostics and...

TriGem Computer, Inc. Emachines
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Cdr4_xp (5.1.0.209),
UpperFilters: Cdralw2k (5.1.0.209), GEARAspiWDM (2.0.4.3),
Video Driver: Intel(R) 82810 Graphics Controller\Intel(R) 82810 Graphics Controller

Found aspi32 running.

IDE\DiskSAMSUNG SV2042H________________________PK100-19, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSAMSUNG CDRW/DVD_SM-308B________________T100___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

D: SAMSUNG CDRW/DVD SM-308B, Rev T100
Audio CD in drive.
Found 20 songs on CD, playing time 73:59 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:38:00
Track 3, start time 07:13:15
Track 4, start time 11:03:30
Track 5, start time 13:51:32
Track 6, start time 17:22:30
Track 7, start time 20:54:65
Track 8, start time 24:51:72
Track 9, start time 28:53:55
Track 10, start time 32:47:40
Track 11, start time 36:36:07
Track 12, start time 40:03:10
Track 13, start time 44:03:72
Track 14, start time 47:44:67
Track 15, start time 51:35:60
Track 16, start time 55:36:50
Track 17, start time 59:25:52
Track 18, start time 63:14:25
Track 19, start time 66:44:37
Track 20, start time 70:02:07
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 2 4 8.
The drive CDRW speeds are: 2 4 8.

The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D: SAMSUNG CDRW/DVD SM-308B on CDR media at speed 8X.

Any sage advice, folks?

Cheers

Beldo

Beldo:

Some folks who have gotten that error on that optical drive have resolved the error by switching CD media.

Ken.W,

Your CD diagnostics say that you have a Gateway machine, not a eMachine. I wonder how that happened? Have you tried the eMachine support site? There is a new chipset driver which usually doesn't hurt.

There is firmware for that drive here. I would use the 1.07 one.

toonz

Er, 'switching CD Media'...?

As in, changing the type of CD they're trying to burn to?

If so, done that. Got my hopes up: having failed miserably to burn to about 15 in a row from one manufacturer, it burned beautifully to the first of a different manufacturer's bunch. Then failed miserably for another 8 goes with the new CDs.

So then I swore copiously and left it at that.

Beldo:

That drive is a really old model, and may just be having problems. Your best solution may be to buy and install a new CD burner. Those errors will go away, and you'll be able to burn CDs much faster (like 52x instead of 8x).

Ken.W,

When you say that the drive suddenly stopped burning... What changed in your system, did you install, remove, or upgrade any software or hardware? Does the drive still burn in other software, like Nero or Windows Media Player?

I don't think the Acura software would interfere — it's usually other CD burning software that interferes with the CD burning functionality in iTunes.

Sometimes drives just go bad. They are mechanical devices. I had one of these drives that I pulled out to check your problem with and it's now not burning with any software. So, my version of this drive has gone south on me.