Previous 1 2 Next 17 Replies Latest reply: Mar 15, 2013 1:21 AM by NastyNickPee
PaulWilliam Level 1 Level 1

I have iTunes Match and I am running the latest version of iTunes on the latest version of Mac OSX on my iMac.  I have tried several trouble shooting steps to resolve my issue, which started when some files didn't appear to be syncing to the cloud properly.  I then turned off Match and turned it on again in an effort to reboot the Match syncing service... suddenly all of my music in the cloud is not displaying.  I checked my iPhone and all is still there in the cloud, but not showing on my Mac.  I have also tried going in account setting and deauthorizing/reauthorizing the computer.  I just keep seeing cloud icon next to Music with scrolling grey bars -- it's been that way for over 24 hours.  If I add a new CD to iCloud it tells me I have 8000+ songs in the cloud, but they are still not showing (and yes, I made sure my view settings are not that Music in the Cloud is hidden).


Should I uninstall iTunes and reinstall?  Please help!

iMac, OS X Mountain Lion (10.8.2), Have iTunes Match setup & turned on
Solved by soulsteelgray on Mar 14, 2013 3:43 PM Solved

I just updated to OS X 10.8.3 and everything seems to have been resolved... for now? I was also experiencing some issues with iCloud shortly before updating to 10.8.3, but those have been resolved as well.


Not sure if the iTunes Match/iTunes in the Cloud errors were related, but I'm a happy camper.

Reply by PaulWilliam on Mar 14, 2013 8:25 PM Helpful

Not sure why because it was not listed as one of the things fixed, but updating to 10.8.3 also corrected the visibility of my music in the cloud.  Thanks @soulsteelgray

All replies

  • soulsteelgray Level 1 Level 1

    I also have this problem. My guess is that something is up on Apple's end, but it's not being reflected on the iCloud System Status page for some odd reason.

  • PaulWilliam Level 1 Level 1

    If it's an Apple issue, I hope they fix it soon... all of my playlists are blank on my computer and I like to listen to my music while working around the house.  It bums me out

  • VWRichardson Level 1 Level 1

    I have an MBP that only uses Match for music and the library is empty. When I try to update iTunes Match, it just hangs. I'm annoyed, but it's comforting to know that others are having the same problem.

  • VWRichardson Level 1 Level 1

    I just spent 45 minutes on the phone with Apple Support and they do not know what is causing the problem. I have an open case and have to call back tomorrow and speak with iTunes Store support to see if they can resolve the issue.

  • Moose123 Level 1 Level 1

    I have a bigger problem, Itunes match was erased from my account so I had to restart all over but nothign will upload only match

  • VWRichardson Level 1 Level 1

    That is worse. I have about 3000 songs that are only in the cloud. If those get lost then they are gone forever because I got rid of the CD's. On one of my Macs, it shows that I have 10000 songs in the cloud, but the library is empty. So it knows the music is there, but I can't access it. It definitely seems to be account related.

  • PaulWilliam Level 1 Level 1

    VWRichardson - please update us all on this thread after you speak to iTunes Store support.  Thanks.

  • NastyNickPee Level 1 Level 1

    Same issue with my library too. It seems to have started sometime on Tuesday night. Very frustrating!! I have about 22,000 songs in my library & I now only have access to about 1,700 tracks (because they're on my hard drive). I've never had this issue before ever. This is reeeeally making me think twice about renewing iTunes Match in July. A lifetime collection of music just poofs into thin air. Thanks iCloud!

  • Jimzgoldfinch Level 5 Level 5


    Try holding shift key whilst signing out of Match. Sign back into Match. You will be asked to add this computer. Do this and let the process complete.



  • NastyNickPee Level 1 Level 1

    That shift key trick didn't fix anything. Same issue. Keeps freezing up during Match update process. Sometimes even get the pop-up saying "Genius can't be updated right now. The network connection timed out", even though I'm having no internet connectivity problems at all. Last night I got the update process to complete & it even told me that my nearly 22,000 tracks were now available in iCloud. Though, my tracks still did not show up in my library. I still had that grey wavy cloud icon next to my library. I just emailed Apple support.

  • endustry Level 1 Level 1

    I am having same problem.   Please update the thread when/if you have a fix.

  • VWRichardson Level 1 Level 1

    After spending 3 hours on the phone, a senior advisor was able to fix the problem. He had me hold down the option key while clicking to launch iTunes. This gives the option to create a new library, which I did, and now I have access to all my music on iTunes Match.


    The strange thing is that this problem occurred on two different Macs and an iPad at the same time. We are not sure how libraries on two different devices were corrupted, but it may have been some failure on the one to match that pushed down to the others.


    In any event, creating a new library solved the problem.


    FYI, I removed and reinstalled iTunes as a troubleshooting step the other day and that does not fix it. The only fix was option-click iTunes and create a new libary. If you have songs in the old library then you have to copy those over.


    I hope this helps the rest of you with your similar problem.

  • VWRichardson Level 1 Level 1

    You can test the theory by creating a new user account with administrator priveleges and then go into iTunes normally. Sign in with your Apple ID and you should see all your music in the cloud. Turn on iTunes Match and then you should see any matched music in the cloud. That is how we determined that a new Library should fix the issue.

  • JacqueMeetsWorld Level 1 Level 1

    I was having the exact same problems as the OP, starting on March 12. I just now created a new library (option + click) and turned on iTunes match. It still didn't show any of my music, so I was essentially stuck with the same problem, just in a new iTunes folder. Instead of continuing to re-setup a completely new library, I just immediately quit iTunes and reopened my original iTunes library, and it magically began to work again. Not sure if this was just a glitch for me but figured I'd share anyways.

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