Currently Being ModeratedMar 13, 2013 10:56 AM (in response to PaulWilliam)
I also have this problem. My guess is that something is up on Apple's end, but it's not being reflected on the iCloud System Status page for some odd reason.
Currently Being ModeratedMar 13, 2013 2:13 PM (in response to soulsteelgray)
If it's an Apple issue, I hope they fix it soon... all of my playlists are blank on my computer and I like to listen to my music while working around the house. It bums me out
Currently Being ModeratedMar 13, 2013 3:07 PM (in response to PaulWilliam)
I have an MBP that only uses Match for music and the library is empty. When I try to update iTunes Match, it just hangs. I'm annoyed, but it's comforting to know that others are having the same problem.
Currently Being ModeratedMar 13, 2013 8:40 PM (in response to VWRichardson)
I just spent 45 minutes on the phone with Apple Support and they do not know what is causing the problem. I have an open case and have to call back tomorrow and speak with iTunes Store support to see if they can resolve the issue.
Currently Being ModeratedMar 13, 2013 8:44 PM (in response to VWRichardson)
I have a bigger problem, Itunes match was erased from my account so I had to restart all over but nothign will upload only match
Currently Being ModeratedMar 13, 2013 9:02 PM (in response to Moose123)
That is worse. I have about 3000 songs that are only in the cloud. If those get lost then they are gone forever because I got rid of the CD's. On one of my Macs, it shows that I have 10000 songs in the cloud, but the library is empty. So it knows the music is there, but I can't access it. It definitely seems to be account related.
Currently Being ModeratedMar 14, 2013 5:09 AM (in response to VWRichardson)
VWRichardson - please update us all on this thread after you speak to iTunes Store support. Thanks.
Currently Being ModeratedMar 14, 2013 7:09 AM (in response to PaulWilliam)
Same issue with my library too. It seems to have started sometime on Tuesday night. Very frustrating!! I have about 22,000 songs in my library & I now only have access to about 1,700 tracks (because they're on my hard drive). I've never had this issue before ever. This is reeeeally making me think twice about renewing iTunes Match in July. A lifetime collection of music just poofs into thin air. Thanks iCloud!
Currently Being ModeratedMar 14, 2013 7:17 AM (in response to PaulWilliam)
Try holding shift key whilst signing out of Match. Sign back into Match. You will be asked to add this computer. Do this and let the process complete.
Currently Being ModeratedMar 14, 2013 8:39 AM (in response to Jimzgoldfinch)
That shift key trick didn't fix anything. Same issue. Keeps freezing up during Match update process. Sometimes even get the pop-up saying "Genius can't be updated right now. The network connection timed out", even though I'm having no internet connectivity problems at all. Last night I got the update process to complete & it even told me that my nearly 22,000 tracks were now available in iCloud. Though, my tracks still did not show up in my library. I still had that grey wavy cloud icon next to my library. I just emailed Apple support.
Currently Being ModeratedMar 14, 2013 10:32 AM (in response to PaulWilliam)
I am having same problem. Please update the thread when/if you have a fix.
Currently Being ModeratedMar 14, 2013 2:26 PM (in response to PaulWilliam)
After spending 3 hours on the phone, a senior advisor was able to fix the problem. He had me hold down the option key while clicking to launch iTunes. This gives the option to create a new library, which I did, and now I have access to all my music on iTunes Match.
The strange thing is that this problem occurred on two different Macs and an iPad at the same time. We are not sure how libraries on two different devices were corrupted, but it may have been some failure on the one to match that pushed down to the others.
In any event, creating a new library solved the problem.
FYI, I removed and reinstalled iTunes as a troubleshooting step the other day and that does not fix it. The only fix was option-click iTunes and create a new libary. If you have songs in the old library then you have to copy those over.
I hope this helps the rest of you with your similar problem.
Currently Being ModeratedMar 14, 2013 2:53 PM (in response to VWRichardson)
You can test the theory by creating a new user account with administrator priveleges and then go into iTunes normally. Sign in with your Apple ID and you should see all your music in the cloud. Turn on iTunes Match and then you should see any matched music in the cloud. That is how we determined that a new Library should fix the issue.
Currently Being ModeratedMar 14, 2013 3:14 PM (in response to PaulWilliam)
I was having the exact same problems as the OP, starting on March 12. I just now created a new library (option + click) and turned on iTunes match. It still didn't show any of my music, so I was essentially stuck with the same problem, just in a new iTunes folder. Instead of continuing to re-setup a completely new library, I just immediately quit iTunes and reopened my original iTunes library, and it magically began to work again. Not sure if this was just a glitch for me but figured I'd share anyways.