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Question: Volume down button doesn't work on iPhone 5

Lower (-) button does not work. Raising (+) button does but lower does not. I have rebooted using sleep and home button until apple logo appears twice with out success. Software is current and I don't have other devices. Any ideas other than resetting everything?

iPhone 5, iOS 6.1.2

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I had the same issue and nothing seemed to work for me.


Frustrated I turned on assistive touch and decided to operate the unit this way until going for a warranty claim.


While using the assistive touch, I started testing the down "screen" button... then pressed the physical button just for notice that IT JUST STARTED TO WORK AGAIN!.... perhaps it’s really a software bug that got solved while making the virtual button pressing... just guessing.

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May 17, 2013 7:53 PM in response to dude996tt In response to dude996tt

dude996tt:


I just experienced the same issue of my down volume button not working but the up volume button does. I messed around with the phone for a bit. I just found out that if I hold the iPhone in my right hand with my thumb on the upper right corner of the phone and apply slight pressure on the upper right corner, the down volume button worked. After doing this a couple times it started working normally again. Must be a design issue. Hope this helps!

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May 17, 2013 7:53 PM in response to dude996tt In response to dude996tt

dude996tt:


I just experienced the same issue of my down volume button not working but the up volume button does. I messed around with the phone for a bit. I just found out that if I hold the iPhone in my right hand with my thumb on the upper right corner of the phone and apply slight pressure on the upper right corner, the down volume button worked. After doing this a couple times it started working normally again. Must be a design issue. Hope this helps!

May 17, 2013 7:53 PM

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May 20, 2013 6:48 AM in response to daniel.early79 In response to daniel.early79

I can confirm Daniel.early79 technique got my volume down button to work again. It took a couple times but it did in fact begin working again. Its still got some stickiness to it, in that I sometimes have to click down volume more than once to get it to start turning down volume but overall it seems to work better than it was before. Still going to schedule some time w Genius Bar (an hour away )

May 20, 2013 6:48 AM

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Jun 24, 2013 8:54 AM in response to dude996tt In response to dude996tt

I'm having the same issue, however no amount of twisting or applied pressure seems to help.


It might be worth noting that phones or similar electronic devices, even apple devices, lack the ability to repair themselves. So if you have an intermittant hardware problem the best one can hope for is that it doesn't get any worse over time because it will never get better unless it's repaired or replaced.

Jun 24, 2013 8:54 AM

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Jun 24, 2013 11:44 PM in response to daniel.early79 In response to daniel.early79

Wow - good shout (re. holding thumb on the corner).


I think my issue was due to the case I have, it's a cheap silicone one off Ebay - don't get me wrong, it works perfectly. The problem is I fidgit, and tend to sit popping the corners of the case off and on the phone. Obviously I don't do the corner with the lock button - so I'm subconciously twisting the phone in the opposite way to your fix.


It would seem likely I've introduced a very slight twist into my phone.


I'll leave it under a pile of heavy books for a day, perhaps even risk trying to apply a little pressure back the opposite way (a couple of slices of paper to raise a line across the phone from top left to bottom right while some books weigh it down) - see if I can correct the mistake.

Jun 24, 2013 11:44 PM

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Jul 23, 2013 1:14 AM in response to dude996tt In response to dude996tt

Thanks for all tips and trick! Sure helped me... I had to twist the phone, then the ➖ button would work.

However, due to the great info above, I chose to try a couple of things myself, since it is a HW problem:

I tapped the corner of the phone a couple of times on my desk, tapping the upper left corner made the button work again 🙂

I often carry the phone in my left, back pocket, and "accidently" it stays theer when I get into my car....

The initial twist described above, countered that effect....


(Never had such problems with my SonyEricsson W880i, even though it's thinner....)

Jul 23, 2013 1:14 AM

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Jul 23, 2013 1:51 AM in response to iNeedHelp 😢 In response to iNeedHelp 😢

Pushing pressure on the upper right side has worked for a while but now no tricks seem to help anymore 😠

I activated the asistive touch as final solution. It's a way out but not very convenient to quickly lower volume.

I'll have to bring it in into a service center.

Someone any experience if you get a spare iphone whilst in repair; can't afford to be out of phone reach ... 😕

Jul 23, 2013 1:51 AM

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Question: Volume down button doesn't work on iPhone 5