2 Replies Latest reply: Mar 18, 2013 1:04 PM by ppaynehill
ppaynehill Level 1 Level 1

I have old ipod version 1.1.5 (4B1).   Until I downloaded the latest update for itunes I had no problem syncing music, books.  sync option in itunes is greyed out and error message that my ipod is not recognized/connected.   Since this ipod is second hand from a relative I also don't know how to connect to my home wifi hotspot.   I'm a complete newbie to ipods but don't want to buy a new one since I listen to music rarely on it but do use it to listen to audio books on long trips which I take quite often.  I really need someone to walk me thru.  Thank you to anyone who can help me.  I know newbies are a pain in the neck but I have an excuse, I'm OLD, not raised in the computer age.

iPod touch, Windows Vista
Reply by lllaass on Mar 17, 2013 10:18 AM Helpful

If you  have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar

next See:

iOS: Device not recognized in iTunes for Windows

I would first try

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP


Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Also try new cable and different USB port.

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