Unable to verify exchange account informaiton on iPhone 5

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Level 1

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Unable to verify exchange account informaiton on iPhone 5

Can someone share their knowledge? I upgraded my iPhone 4 to the 5 but can't sync my exchange server. I've been trying to add the work email account but keep getting "exchange account, unable to verify account information". I verified that everything is ok, email, password, server, user name, domain. I spoke to IT, they can't figure it out. I spoke to Apple support, they can't figure it out. I'm at a loss right now. Exchange still works perfectly on my iPhone 4 but I can't use it because the battery has lost it's charge life so I have to keep it plugged up to use it which is why I upgraded. This is frustrating......

iPhone 5

Posted on Mar 18, 2013 12:02 PM

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Answer 1

razmee209

Level 10

198,798 points

Mar 18, 2013 12:05 PM in response to LB-1

Try powering off the phone and then back on and see if exchange works.

I've had that issue a couples of times for user here at my work.

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Answer 2

LB-1 Author

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Mar 18, 2013 1:40 PM in response to razmee209

thanks Razmee209, I tried that but it didn't work. I haven't been able to make the initial connection yet so I'm still at square one 😕

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Answer 3

razmee209

Level 10

198,798 points

Mar 18, 2013 1:41 PM in response to LB-1

Just enter the info and then click done, even if it gives you the error message, then power it off and back on.

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Answer 4

LB-1 Author

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Apr 8, 2013 6:46 AM in response to razmee209

Razmee209, thanks for tips. As it turns out the iPhone5 has a history of problems syncing with Exchange. There's no known solution, you just have to keep adding/deleting and trying to connect over and over. I was fed up, got on the phone with Verizon to return the phone and while I was on hold, wa-la, it worked! I haven't had any problems with it since then. You would think the Tier I helpdesk customer service team would be aware of this and be able to better explain it to customers. Oh well, all is well that ends well😝

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Answer 5

razmee209

Level 10

198,798 points

Apr 8, 2013 7:55 AM in response to LB-1

You're welcome. Glad you got it to work somehow...

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Answer 6

Apr 12, 2013 2:43 PM in response to LB-1

I am also facing the same problem on iPhone 5 , still no solution can any one help. Thanks in anticipation.

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