Windows 8 and iTunes cannot detect iPhone

probably itunes has a compatibility issue to windows 8 especially if it runs on 64-bit, if in windows XP, issues may apply if your current operating system does not have the latest update for itself mostly on driver softwares needed to detect iPhone; IPhone Recovery Mode; etc.

how about itunes diagnostics from XP? Have you previosly used same antivirus on desktop and laptop?

No Universal Serial Bus Controller found.

I concur that that seems to be the basis of the issue (although I'm not entirely sure what precisely would cause that on a PC).

Perhaps head first to your drivers and downloads page at HP (for your country) and check to see if there are any BIOS and/or chipset driver updates available for your particular HP model.

B noir,

What essentially would cause iPhones being recognized differently in recovery and without recovery mode. I had different situations, like recognized in recovery and not as regular phone and opposite. I understand about phone having firmware only and having OS loaded, but what part makes that difference for Windows. I d appreciate if you could recommend some reading on that, I d like to organize it inside of my head. Kind of like build a table what to look for.

Nice to know, thanks for update. Hope your phone is still under warranty.

B noir,

What essentially would cause iPhones being recognized differently in recovery and without recovery mode. I had different situations, like recognized in recovery and not as regular phone and opposite. I understand about phone having firmware only and having OS loaded, but what part makes that difference for Windows. I d appreciate if you could recommend some reading on that, I d like to organize it inside of my head. Kind of like build a table what to look for.

I don't think I'm the best authority on that, fromsouth. I'd check in with one of the regulars here (to see who's currently the authority or authorities at the iPhone communities), or possibly check in with lllaass over at iPod Touch. They'll almost certainly be much more state-of-the-art on those particular topics.

b noir wrote:

I'd check in with one of the regulars here (to see who's currently the authority or authorities at the iPhone communities), or possibly check in with lllaass over at iPod Touch. They'll almost certainly be much more state-of-the-art on those particular topics.

i stumbled upon the same issue today, an iphone 4s connected to windows 8 - 64 bit operating system, i am sitting in my office and my phone is connected to my laptop and suddenly i get an pop up saying the usb device is not recognised. The phone isn't charging, nor detected in itunes, drilling down to the cause i found out that an windows update had screwed all the usb drivers. To resolve the issue download "Microsoft Baseline Security Analyzer" and run it, it will detect all the misconfigured updates and prompt you to download the correct updates, once you download the updates install them on your computer, shutdown your system completely and wait for a few seconds, boot it up and that should resolve your issue.

http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows-8.h tml

after searching the web this link works for you to get windows 8 to detect your iphone or ipod..

Great

It worked

Thanks

I am not sure if this helps anyone with the problem of Windows not detecting your iPhone. In my case, running Windows 7 and the Apple Mobile Driver showed in devices but the iPhone did not display as a device or in windows explorer. The computer has 1 USB 2.0 port and 2 USB 3.0 ports. The 2 USB 3.0 ports detected the iphone and only worked with iTunes, The USB 2.0 port was able to detect the device and show in Windows Explorer and also in Control -Panel-Devices. I rebooted the iPhone and also did get the popup to trust the computer. Hope this helps. (Was unable to update the device driver for the Mobile Device driver because it was already up to date).