Problems with Mail converting JPG files to JPEGs

Hello!


I've been having this happen when I attach JPG files to send to a client of mine. Well now, when he tries to send me JPG files (also via Mail on a Mac) its converting his JPG files to JPEGs by the time I receive them. The problem being, we need as high of resolution images as possible as we do print advertising and when it becomes a JPEG, these are very low resolution for print purposes. Any thoughts on what could be causing this? Thank you in advance for any help you may be able to offer!

3.06 GHz Intel Core 2 Duo, Mac OS X (10.6.3), 4 GB RAM

Posted on Mar 19, 2013 5:16 PM

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12 replies

Mar 19, 2013 5:43 PM in response to Klaus1

I do understand what you're saying - JPG vs JPEG being the same. We do tend to get a lot of JPG picture files to start from and not Tiff files which for our print uses typically works fine. These are magazine size ads so not blown up to be very large but still need decent quality to start from.


I'm not quite sure how to explain it but I'll do my best. I received a file last evening that was 4.444 inches wide x 2.972 inches high at 72 dpi (this was the .jpeg file). Today, via the use of dropbox I received the original JPG file with dimensions of 23.583 inches wide x 15.708 inches high at 72 dpi. Obviously a much larger file.


Now my client received from his client the original JPG (the 23.583 inches wide x 15.708 inches high at 72 dpi file). My client simply hit forward in his mail program with the same attachment, he never changed anything, but when I received it last evening, it no longer said .JPG but instead .JPEG and it was the smaller (4.444 inches wide x 2.972 inches high at 72 dpi) file. Its quite frustrating because we're not sure what to do to solve this problem.

Mar 19, 2013 5:45 PM in response to babowa

Unfortunatley though many of our clients do not supply tiff files. The vast majority of what we get from our client's to start from is a JPG. I'm just trying to see if we can figure out how/why once my client forwards to me what he receives, why its compressing the file when the file itself has never been opened/resaved/etc.

Mar 19, 2013 7:42 PM in response to mly

Is the email client compressing the image due to its size? Even in Apple's Mail application, if the email account does not support the size of the attached image, it will try to send a smaller file.


When you send an image with Apple's Mail application, you can choose "Actual Size" as well as "Small,""Medium," and "Large." If you choose "Actual Size," but the email account does not support attachments of that size, Mail will reduce the size if possible to get the message out.


If you are sending large images, it may just be easier to use DropBox like you have already tried.

Mar 19, 2013 7:56 PM in response to Sandman

It appears the email client is compressing the size some how. And they've not been large files so I'm not sure why it would be doing so. Like for example, the image I spoke of previously in this thread is a 1.9 MB JPG file. But when I received it last night, Mail had compressed it to a 33 KG JPEG file.


The gentleman that sends me the ad copy to work from, most often he is simply forwarding (in Apple's Mail application) the email he received from his customer. I'm currently running OS 10.6.8 (yes I need to update) but it doesn't give me the "Actual Size" option or any of the others you mentioned. I have a box near the bottom when I compose a new message where I can send a Windows Friendly Atttachment.

Oct 30, 2016 1:50 PM in response to mly

Hey there, I have the exact same problem with a client. There are a few work arounds.

- Use OneDrive, DropBox or Google Drive to send the files.

- Use an instant messaging system such as Skype or Hangout

- Compress the .jpg or .jpeg files as zip file, attach them and send them as a package.


Or...

Switch to another email client such as Outlook.


Hope this helps you out.

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Problems with Mail converting JPG files to JPEGs

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