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my phone has caught fire (iphone 4)

french :

Il y a 10 jour mon téléphone a pris feu sans aucune raison. Ce téléphone a brulé mon mobilier risquant de blessés mon fils et a failli brûler ma femme qui était en train de l’utiliser. Apple ne veut pas me dédommager et m’accuse d’avoir endommagé l’appareil.

Est-ce que quelqu'un s'est déjà retrouvé dans ma situation ? Si oui, quelles procédures avez-vous engagées ?

english : Ten days ago, my phone caught fire for no reason. It has burned furnitures in my house, which could have hurt my son and my wife who was using it. Apple doesn't want to compensate me for the damages on my furnitures and is accusing me of damaging the phone.

Does anyone around here is in my situation ? If so, what have you done ?

iPhone 4, iOS 6.1.2

Posted on Mar 20, 2013 7:43 AM

Best reply

KiltedTim

Level 10

196,335 points

Posted on Mar 20, 2013 7:53 AM

iPhone batteries failing and catching fire are rare and almost every case of this happening can be traced back to a faulty repair by a 3rd party or using non-Apple replacement batteries.

There is nothing anyone here can do for you. Consult an attorney if you believe you have a claim.

View in context

30 replies

KiltedTim

Level 10

196,335 points

Mar 20, 2013 9:34 AM in response to stephane92230

No one here works for Apple. This is a user forum.

Lots of things can cause a failure like this. Physical damage, a flaw in a battery cell, liquid damage, etc.

We can't advise you at this stage. This is a technical support forum. Obviously, we can NOT give you any tips to make your phone work again.

Mar 20, 2013 10:06 AM in response to KiltedTim

Troll perhaps? 😐

John Galt

Level 10

141,724 points

Mar 20, 2013 10:10 AM in response to KiltedTim

KiltedTim wrote:

iPhone batteries failing and catching fire are rare and almost every case of this happening can be traced back to a faulty repair by a 3rd party or using non-Apple replacement batteries.

Add non-Apple / counterfeit charging adapters to that list.

KiltedTim

Level 10

196,335 points

Mar 20, 2013 10:22 AM in response to John Galt

Good point. Liquid damage is another big culprit.

Mar 20, 2013 2:33 PM in response to John Galt

were the only case?

KiltedTim

Level 10

196,335 points

Mar 20, 2013 2:39 PM in response to stephane92230

I'm sorry, but this does not form a coherent question in English.

Mar 21, 2013 2:13 AM in response to stephane92230

They told me the battery had a failure but they put the fault on me, telling I opened the phone. I want to know how I can prove I didn't open the phone before sending it to the engineers ?

KiltedTim

Level 10

196,335 points

Mar 21, 2013 4:42 AM in response to stephane92230

You're going to find it extremely difficult to prove a negative.

As you've been told. We can NOT help you.

deggie

Level 10

167,219 points

Mar 21, 2013 5:01 AM in response to stephane92230

Call AppleCare and ask to be transferred to Customer Service. You should have a reference number already from your sending the iPhone in, give them that number and go over the entire experience. I would write down the key points before you call them. Assure them you and no other unauthorized person have not opened the iPhone (you haven't had a third party open it have you?) and you are willing to submit an affadavit stating this. You might also want to ask what the engineers are basing their assertion on that you opened it.

After opening this dialogue tell Customer Service what would be a reasonable settlement to you.

If the above does not work, you are in the EU, you have government agencies that exist just to help you with this type of problem.

Mar 24, 2013 12:12 AM in response to deggie

thank you

Mar 28, 2013 5:14 AM in response to stephane92230

allo ?

deggie

Level 10

167,219 points

Mar 28, 2013 11:04 AM in response to stephane92230

Yes.

Chloe438

Level 1

4 points

Aug 5, 2014 10:23 PM in response to John Galt

I have to disagree to your response to her. My phone caught fire while charging with authorized Apple charger and plug. Phone has never been damaged, wet, or dropped. Has always been well cared for by me, a responsible adult. Please read my post Iphone 4 catching fire for more info on my incident.

Chloe438

Level 1

4 points

Aug 5, 2014 10:30 PM in response to KiltedTim

John Galt

Level 10

141,724 points

Aug 6, 2014 6:28 AM in response to Chloe438

Chloe438 wrote:

I have to disagree to your response to her.

In that case you have to disagree with Apple, since they have published numerous warnings against the use of non-Apple / counterfeit power adapters.

Please contact Apple to express your disagreement.

my phone has caught fire (iphone 4)