Reporting Apple Maps problems too difficult

Not to dispute your story, but I'd like to share my experience with Google:

A relative moved to a new development in my town - the streets were still freshly paved when they moved in. Naturally, my car's GPS, the iphone, Google - none of them have the street address available.

I logged an incident with Google, and only a few months ago did I receive a reply stating that my problem was researched and the street is now accurately reflected on Google Maps.

My relatives moved to this new street in 2007. So, 6 yrs.

The fact that Apple hasn't responded to your submission (and it is likely they will not) does not mean the are not passing the information along to the appropriate resource.

Personally I would rather resources be placed on addressing the issue rather than largely meaningless email responses. To each his own, I suppose, but the reality is they will not responde to you personally on the map issue.

Something may, in fact, be broken with the Maps.app error reporting system.

Maps displays our business (Consumer electronics and service store) location about a half mile from it's actual location. From the very day Maps was released, iOS using customers have had a difficult time finding us. Since day one, both store staff and mis-guided customers have been using the "Pin at wrong location" report in an attempt to correct the businesses location - I've personally assisted with at least 100 such reports - each time making sure that the submitted pin location was precisely correct.

As of today, 7 months later, our business remains mis-represented on Maps.app. During this time I also visited two local Apple Retail Stores and asked their staff if they could assist (I read an article which indicated that Apple was getting store staff involved in reporting errors). Both store's staff were eager to help and I watched them submit reports - that was at least 3 months ago and still nothing.

OTOH, Google maps also had our location off by approx 1/4 mile - it took less than 2 weeks for the location to be corrected, submitting a single online report. Clearly Apple lacks the commitment and dedication that such an App requires, and/or the reporting system has serious issues.

Route 9 in West Virginia has been moved near the Virginia border. I was using Apple maps with navigation and it became quite confused as I drove down the new road. I calmly switched to Google maps which knew exactly where I was, and proceeded to follow its directions to my destination. I'm an Apple fan, but it's this kind of thing that makes me question what's the company is thinking. I tried to report it, but that's also problematic. The only option they gave me was to suggest a new name for a location. I typed my whole comment into the location name suggestion. Silly.

I also have an iOS Maps/Siri issue that I'm not sure how to report. I have an iPhone 5 (7.0.2) and my spouse has an iPhone 4S (7.0.2). Also each of us has our address in our Contacts and marked as our home address. The address includes street address, city, state, and zip code. This issue doesn't seem to be restricted to iOS 7, as we also experienced it sometimes, but not as consistently, in iOS 6. When I ask Siri for directions "home", it almost always gives me directions to a town with the same name as mine in Missouri. However, I live in New York (upstate, not in the NYC area). This happens quite consistently to me, and to my spouse, on either of our phones. It is the only real issue we've had with Apple's iOS Maps, which we've learned to trust as giving better directions than either Google or TomTom. However, it is disconcerting to be away from home and not be able to count on actually getting directions home. Do I report this as a Siri issue, or as a Maps issue? If I ask Siri for directions to my actual address (rather than generically asking for directions home), it drops the state and gives me directions to Missouri. If I say "directions to x xxxxxx Drive, Troy, New York", it consistently gives me directions to x xxxxxx Drive, Troy, Missouri. This is maddening, and I wonder if it gives other people the wrong directions, too, when they are driving to my address. Again, it happens to my spouse, too, and on different phones. How do I report this issue? I've tried submitting the report through iOS 7 Maps, but there doesn't seem to be a category for "Utterly Wrong Directions Given". Is it Maps or Siri, I don't know. I'm happy to try to help Apple out with this issue, but other than this post I don't really know how to bring up the issue. Also, a screen shot doesn't seem to be of any use because it does give me directions. I'm a big Apple fan, and love their products. But I need to be able to use my iOS device to get home without having to pull over and type the address in every time then review the directions to see where they are taking me. iOS already know my address from my Contacts. Any assistance is appreciated.

Reporting apple maps problems is hopeless. Virtually everyday since apple maps first came out, I have been reporting a misplaced UCL Hospital in London. Before the most recent update to the maps with IOS 7, I was reporting as pin in incorrect location. With IOS 7 I can see looks to be driven by underlying address information. Hence, I have been reporting this. However, no update, no automated response saying they will look at, nothing to make it look like they even care about fixing the issues.

I only report this one issue and will continue to do so until it is fixed. Only then will I report other known issues.

I want apple maps to get better. A company with as many resources as Apple should be doing a better job. If Apple were more effective at correcting reported problems:

• far more people would be doing it
• it would become a far better and more accurate mapping tool.

I'm so glad that Google Maps was allowed back on IOS devices as an App. The IOS maps that Apple uses is highly inferior to Google Maps. Points of interest are not placed on the map where they really are. You can't tap on a point of interest in IOS Maps and have it expand with an info window with phone numbers, hours of operation, street view or anything else.

I have reported three problems, over and over and over and over and over. Since the very first day with Apple Maps, and now with the new Apple Maps on Mavericks too.

One is a road which Maps shows it goes through when it is actually a dead end.

Two are problems with schools.

You would think they would want to get SCHOOL information correct - thats kind of something that people need, right?

But nope. Just bad data with problems reported over and over and over and over.

For the record, the _other_ services have the information correct.