Previous 1 2 Next 18 Replies Latest reply: Dec 22, 2013 7:41 PM by Michael Allbritton
Rebeka123 Level 1 (0 points)

How to update os x 10.7.5 to os x 10.8? can I get a link?


iMac, Mac OS X (10.7.5)
  • stedman1 Level 9 (69,784 points)
  • Rebeka123 Level 1 (0 points)

    Thank you - but this is the link for 10.8.3.

    I have downloaded it already, but cannot install it, as it goes only on os x 10.8 and not on 10.7.5.

    How do I get 10.8?

  • Jimzgoldfinch Level 5 (7,690 points)

    Hi,

    You need to go to App Store to purchase update.

     

    Jim

  • Rebeka123 Level 1 (0 points)

    Of course, I did buy the update but I cannot install it, because I cannot find the 10.8 version. can I get a link for os x 10.8?

  • Jimzgoldfinch Level 5 (7,690 points)

    Hi,

    In App Store, does mountain lion say download? If you, download.

     

    Jim

  • Rebeka123 Level 1 (0 points)

    Of course it says download. I already said that I downloaded it! I just cannot install it, because it asks for version 10.8. I need a 10.8 version and not 10.8.3.

  • Jimzgoldfinch Level 5 (7,690 points)

    Hi,

     

    Nothing is obvious from your post.

    It is not clear from the limited info that you have given what you have done

     

    You appear to have downloaded the update version which will not work if you don't have 10.8 installed. As you have purchased 10.8.3 from App Store, click on download again. As far as I am aware 10.8.3 is the version that will be downloaded for all people who buy from App Store.

     

    Jim

  • Rebeka123 Level 1 (0 points)

    Right, sorry...

    the situation is that: I have purchased os x 10.8.3 from the app store and downloaded it. I downloaded it the second time also and tried to say install. It didn't go, as it says that this update can only be installed if I had 10.8 version. I tried to find a 10.8 version in the apple store but it doesn' exist. they only give 10.8.1 and I downloaded that either. I wasn' asked to pay for it. But I could not install it. also the version 10.8.1 demands os x 10.8 to run.

    So my question is how do I get the version 10.8 on my system?

  • Jimzgoldfinch Level 5 (7,690 points)

    Hi,

    I am sorry I cannot offer you any solutions.

     

    I suggest that you resubmit your query https://expresslane.apple.com/GetproductgroupList.action

     

    Jim

  • Level 8 (41,760 points)

    Rebeka, the only version of Mountain Lion available in the Mac App Store is the full 10.8.3, there is no 10.8 that it builds on.  If you purchased ML for $20 and you downloaded, you should be able to install by clicking on the file name (should be in your Applications folder) and then follow the on-screen quetions and answers to accept and agrree, etc. and then install.

     

    You should have a machine that meets the ML specs or it should not have allowed the download: http://www.apple.com/osx/specs

     

    What is the name of the file and when you click on the installer, what do you see next on the screen?

  • Rebeka123 Level 1 (0 points)

    I have the file OSXUpd10.8.3.pkg, that I paid about 20 euro

    i double click it and I get a window named Install OS X Update, quickly after a rollover this window saying:

    Alert

    This update requires OS X version 10.8

    and a button named: Close.

    I can only click that button and everything closes up...

     

    am I helpless....?

  • Level 8 (41,760 points)

    Ok, the problem is somehow you have managed (not blaming or anything like that) to download the update pakage and not the full Mac OS X version.  Your file is probably only about 300-400 MB when unpacked and the full installer is about 4-5 GB.

     

    Reopen App Store, then on Purchases, hold down the Option key when you click Purchases.  That should show you the entire purchase list, including your recent attempt at ML download.  You want a file like Mountain Lion, and not Mountain Lion Update.  See what titles are shown when you do an Option-click on Purchases.

     

    The task at hand is to download the correct file, the problem is finding it first.  For some reason the system has given you the wrong file.

  • Rebeka123 Level 1 (0 points)

    installed, Thank you!!

  • Level 8 (41,760 points)

    That is good news, and you are very welcome.  Good to hear this worked out for you.

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