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TV episdodes for purchased seasons have stopped downloading. Check for Available Downloads is broken.

Usually, I have an applescript that runs from the mail client to automatically check for available purchases whenever an email from apple is received stating that new episodes are available to download.


In the last week, this has stopped working, so I have been attempting it manually, but when I go to Store-->Check for Available Downloads... I get the message that All purchases have been downloaded for this AppleID...


I can also click the link in the email that says there are new episodes for my purchased season, but this does not download the new episodes.


I have had this issue this week with updates for 2 different TV seasons.


Obviously, something is broken.


I know that I can click on the store menu, click on the purchased link, click on the tv season, click on the option for not already on this computer, click on the tv season with new episodes, click on the download button for the new episodes to download...... but I don't want to do all of that.


If anyone has a way to restore the functionality of "Check for Available Downloads..." for purchased TV seasons, I would appreciate a response here.


Posted on Mar 25, 2013 10:37 AM

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159 replies

Mar 26, 2013 7:58 AM in response to glh12345

It probably is a problem on the store-end, since it happens on multiple operating systems and none of us has purposely changed any software settings. There may be a way we can fix it though, since it might be a unique issue related to certain network setups. I still am not positive that it is affecting all users, but I am glad there are more comments in this thread stating the issue.


I had previously never used iTunes Support, but, based on the reply I received, it seems as though support is not trained to look for server-side issues. They are trained mainly to help inexperienced users operate their software. I do hope that they escalate the issue though. I sent my email. I got a stupid response. I sent another email restating the problem. No new response yet.

Mar 26, 2013 1:01 PM in response to AndreCampeau

I am having the same problem. It started about a week ago, I think. Using iTunes 10, not 11. Yesterday, I upgraded to 11, and absolutely hated it, plus it did not fix the problem. It took some effort, but I was able to downgrade back to 10, and the problem still persists.


Glad to know I'm not the only one, but still frustrated that I can't fix it, especially because sometimes the email shows up long before the item can be manually downloaded, so now I not only have to do it manually, I also have to wait a lot longer.


This has happened on *every* show for which I have a season pass, since mid last week: Psych, Walking Dead, The Following. Maybe Justified too, I just can't remember which day the problem started.


I have checked all other devices in my household and it has not been downloaded on another device, so that's not the issue. Will contact Apple, but wanted to share my details to the mix.

Mar 26, 2013 1:13 PM in response to davidsignal

Just a word of warning - if you have multiple Apple IDs (itunes accounts or cross stores) and you Transfer the link - this will stop you being able to manually download the episodes as well for the silly 90 days limitation. I tried this to make sure that it wasnt account specific early on and now I cant manually go to the season and download the episode.

Mar 26, 2013 4:30 PM in response to mkbrogers

Update from support:

This is Leah again from the iTunes Store Customer Support.

Your inquiry is very important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. I hope you continue to use iTunes and the iTunes Store. Have a good day!

Sincerely,

Leah

iTunes/Mac App Store Customer Support

Mar 26, 2013 6:19 PM in response to davidsignal

Well, at least now it appears to be a "known issue", although they still write like bots to me....


Dear Steve,

Jackie here from the iTunes Store Support team. I have just finished reading your request, and I want to let you know that I am here to help. I understand that you were unable to download all of your purchased episodes. I can imagine you would like to be able to download and enjoy viewing your purchases without difficulty.

Steve, I would like to mention that the issue you are experiencing with is a known issue that is being investigated by Apple. I appreciate your patience and understanding. In the meantime, I would like to help you with this further, but I could not locate the purchases based on the information you provided. Please respond and include your purchases' order numbers in your reply.

Mar 26, 2013 10:46 PM in response to davidsignal

I was having the same problem. I just went to the iTunes store and went into purchased items (which is on the right side under quick links). I then clicked on TV Shows. Found the series that I wanted, clicked it and it said there were episodes available for download. Clicked on the one I wanted to download and it started. I have never had a problem until now with it automatically downloading. Hope this helps some!

Mar 27, 2013 6:20 AM in response to davidsignal

Just FYI -- Justified worked this morning, so something has changed. I did go into iTunes -- Edit -- Preferences -- Advanced and reset the cache, not sure if that is what did it.


When I first did it last night, nothing seemed to happen, but that kind of makes sense, as presumably this just wipes out the list of things that have not downloaded. Then when a new download was added to my queue, it worked correctly.


So, if you haven't tried resetting your cache, give it a go and see if that helps.

Mar 27, 2013 6:29 AM in response to davidsignal

Obviously with so many people having the same problem, this is an error with the itunes software. Im going to assume everyone has downloaded the newset version of iTunes and its updates. I do not exactley know how to fix the problem but I may have an idea. First I need a little more info, after going to purchases and downloading the video has there been another episode relesed?

Mar 27, 2013 6:37 AM in response to Shinn 63

Shinn -- that's a faulty assumption. I am still on iTunes 10 (10.7 I think) and have no intention of upgrading to iTunes 11 until they force me to. So, it is happening with different versions of iTunes.


In my case, I bought these seasons passes months/weeks ago and they worked properly until the last week or so. Then suddenly I continued to get the email notice that new episodes were available, but when I hit "check for available downloads" it said everything had already been downloaded even when it had not.

TV episdodes for purchased seasons have stopped downloading. Check for Available Downloads is broken.

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