My daughters ipod says that is disabled and to connect it to itunes. I did that and itunes says that it could not connect to the ipod because there is a passcode lock on it.
To make maters worse, she some how managed to make the lock button not work.
Any suggestions on what to do?
You need to connect to iTunes in recovery mode per the steps in http://support.apple.com/kb/HT1212 and may need to do so more than once to be successful.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I followed those steps but the lock button doesnt work so i cant turn it off.
Try:
- iOS: Not responding or does not turn on
Where is says use recovery mode use one of these programs
RecBoot: Easy Way to Put iPhone into Recovery Mode
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
How to restore my Ipod touch to factory settings
