Revolution season pass

iTunes prompted me for my password this morning and is now downloading the episode. Only a full 6 days later, we'll see how the next ep goes, tomorrow if there's one on tonight. Now I need to check to see if any of my other season passes might be in this state and I just hadn't noticed.

She was not entirely clear but as I understood the situation is this: some kind of dispute between the tv show and apple over the Stand availability. NBC probably wants more money, perhaps.

I wonder if the networks are pushing for windows similar to the "rental window" stuff. I could see the networks wanting to try to steer people more towards watching live (or even via DVR where I'm sure people still see some commercials) or to their own systems to view shows vs through a 3rd party like Apple where the 3rd party gets a cut.

Just checked, at least the latest ep of Castle wouldn't download via the "Check for Available Downloads" but it was listed as a "Download" button in the store. Had to initiate the download that way.

I'm getting probably the slowest download rate I've seen from iTMS in ages for the Revolution ep too. Already over a 1/2 hour and showing 65min left. The Castle ep showing <3min left and 1/2 way already in about 2 or 3 min.

Same here: episode 11 is now downlading - but the newest episode 12 is not loading. Should be improved.

Episode 12 for Revolution shows as available in the iTunes Store, but for a price of $2.99 even though I have an iTunes Season Pass for Season 1. Same issue as last week. I wrote the guy who replied with my refund if I need to do the same thing until they resolve this each week or if they are having issues.

This is absolutely the stupidest thing regardless if it is NBC, Apple, or both driving this experience/result. This was $50 for a season pass and was to include ALL epsiodes in Revolution, Season 1. Surely NBC is NOT trying to tell us they are now in Season 2??? Because it says in the description very clearly, Season 1 is anticipated to contain 22 episodes.

This is what the email says when you purchase the Season Pass

Thank you for your purchase of a Season Pass for Revolution, Season 1 for <Your Apple ID>. Your Season Pass includes the following: Revolution, Season 1 Released: 2012 © 2011 Warner Bros. Entertainment Inc. All Rights Reserved Episodes available for download: 1. Pilot 2. Chained Heat 3. No Quarter 4. The Plague Dogs 5. Soul Train 6. Sex and Drugs 7. The Children's Crusade 8. Ties That Bind 9. Kashmir 10. Nobody's Fault But Mine 101. Comic-Con 2012: Revolution Panel 102. First Look You will receive an email when future episodes of Revolution, Season 1 are available and the episodes will be downloaded automatically to the Apple ID listed above the next time you sign in to iTunes. Or, if you prefer, make sure you are signed in to iTunes and then click here to download any episode currently waiting in your queue. If at any time you wish to perform this same action, go to the Store menu and select Check for Available Downloads (or select Check for Purchases in iTunes 7). If you purchased your Season Pass on Apple TV you will automatically receive new episodes if your iTunes Store password has been saved. To manually check for new episodes, select Settings from the main menu, then select Downloads, and Check for Downloads. If you would prefer not to be notified when an episode becomes available for download, click here to edit your Account preferences. Note: Reruns, episodes that have previously been aired and made available for download, will not be resent.

Update: got a prompt response back from iTunes Support. They are issuing me a 3 TV Show Episode credit. That way if the problem is not resolved for the next couple weeks, I can keep purchasing it with the issued credits without having to do the purchase/refund requests.

They seem to indicate the issue is with the episodes not posting to my account via the Season Pass. Strange it is just this 1 show when all my other ~10 shows work just fine.

But if you have having this issue, I recommend you ask them to help solve this proactively for the foreseeable future until they can get it solved.

Well at least my other shows for the last couple days downloaded ok this week (I had to manually start last week's Castle and CSI) but Revolution is again showing $2.99, now for ep 12.

Funny enough this morning when I checked for available download, I had a slew of TV epsiodes from the past couple of week that started downloading 3 at a time. These were the episodes that didnt show up in my check for available downlaods last week and I went and downloaded last week. So now I have to let them download again (or they will keep trying to download every time I check) and then find the duplicates, delete them, and then set everything to the appropriate watched/unwatched status.

Oh well, I guess it was nice of them to try and make sure I automatically receiverd them. But they could have queried my account to see if I had downloaded them or not? Oh well, its all finally done now and cleaned up.

Hopefully before long this will go back to being the smooth operation it once was. 🙂

re:

"Update: got a prompt response back from iTunes Support. They are issuing me a 3 TV Show Episode credit. That way if the problem is not resolved for the next couple weeks, I can keep purchasing it with the issued credits without having to do the purchase/refund requests."

i too was finally issued three video credits. i used one to get episode 12. so, no problem.

at last, a reasonable response from apple support.

my guy also sent me this:

"I encourage you to use the iTunes Feedback page to submit your comments:

http://www.apple.com/feedback/itunesapp.html"

so i sent them something along the lines of:

".. . . ..the whole issue of the $2.99 is not a big deal. what is a big deal is the psychological impact on the customer.

consider this:

imagine that you were to go to a physical bricks and mortar store and preorder an item that will be out in a month. you prepay for the item and are given a receipt for it. you come back to the store in a month and find the item on the shelf with a price tag attached. you bring it to the counter and show the prepaid receipt to the cashier, who informs you that if you want the item now, you will have to pay for it again, and that what the store would prefer that you do is leave the item in the store, and wait for them to contact you at some indefinite time in the future.

you are left standing there with the item in one hand, the receipt in the other, and your mouth hanging open.

it is unusually galling.

the appropriate thing for the store to do would be to dispense the item to the customer immediately upon verification of the receipt.

in addition, if the customer has incurred the financial inconvenience of repurchasing the item, the store should cheerfully refund it. it is definitely not helpful to metaphorically "rap the customers' knuckles with a ruler" by refering them to the itunes "terms and conditions" that state "all sales are final". if the store was working properly, the customer would have neither the proclivity, nor even the _ability_ to pay twice."

hopefully apple has finally got it's head around this "mountain out of a mole hill" problem, because it's pretty much a p.r. no brainer.

Since the person in Apple Support who actually solved The Stand episode 11 for me checked to see that I had filed "report a problem," I filed another "report a problem" for Ghosts episode 12. Now I have another email from "Glenn the senior associate" at itunes support who informs me he is busy trying to solve episode 11 for me (he's been on the case since last Thursday).

Actually, I have two downloads of episode 11 from this last Monday and suspect that this will cause problems and confusion in the future.

Now that I have jumped through the required hoops, I will be calling to Apple Support later today. Itunes Support can't seem to comprehend the problems correctly, let alone actually fix anything.

I have had the same issue and Terri the "Senior Associate" told me the following today:

"Terri here again.

I understand that you've successfully downloaded the episode "The Stand" but found that you've not yet been provided with the newest episode "Ghosts".

Generally, the television networks provide Apple with the latest episode of each show within 24 hours of the original air time however occasionally, there can be a delay for the episode to be made available to season pass holders.

You can rest assured that Apple is working to make this episode available as soon as possible.

Thank you so much for your patience. Apple wants your iTunes experience to be as enjoyable as possible. Have a great Tuesday!

Sincerely"

So the question is why can't Apple be consistent in their resolution of issues... some of us get credits, some of us get action, some of us get "thanks for the money we are working it - good luck!"

Generally, the television networks provide Apple with the latest episode of each show within 24 hours of the original air time however occasionally, there can be a delay for the episode to be made available to season pass holders.

I don't think they're getting that it's available in the store but not properly downloading for us season pass holders.

I noticed yesterday that I too suffered from a triple download of last week's eps for 2 other season passes and had to go in an manually delete the extra copies.

Still not getting this week's Revolution ep but the rest of my passes seem to be working properly now.

Called Applecare Support and after 45 minutes of unraveling the problem, she contacted itunes. Waited another 45 minutes as we all went back and forth. Now I am dumping the entire season pass for refund. At $2.99 an episode and $52 for 20 episodes, I was saving a big $8!

When I considered the flaky customer service and the HOURS I have spent filling out "report a problem" emails, searching for contact phone numbers to get a human being to respond, and explaining endlessly that yes I have checked for available downloads, it became extremely clear that I could not afford this expensive new hobby, not to mention the distraction and frustration.

Also, if you look at the possible apple support communities, reported problems and frustrations just like this one stretch back to 2007!

Apple and iTunes, get your bleeping act together!

No longer ripped off and happier. Going to watch episode 12 Ghosts on Hulu for free!