HELP! My Library keeps resetting itself

iTunes v.10.7 also reset to default, in less than 24 hours.

I'm going back to v.10.6, but now I'm saying, get busy AVG.

I got an email which purported to be from AVG, asking for my phone number so they could call me for a little chat, and offered a prize for doing so. Is it likely to be legit? It feels sketch, so I haven't replied. I know so little on the tech side, it hardly seems useful anyway.

Don't do it! Call AVG at their number if you want to talk with them, but I wouldn't trust anyone who asked for my number.

Thanks. It wasn't quite as sketchy as all that, but the email seems to be deleted anyway!

Koppster wrote:

Don't do it! Call AVG at their number if you want to talk with them, but I wouldn't trust anyone who asked for my number.

Agreed, it seems a bit odd to start with a phone call rather than a dialog via email. I've just signed up to the one topic about this I can find on the AVG forum in case anything transpires there...

tt2

I am very glad I found this thread and read through all of it. I also have AVG, and to be perfectly honest I have no qualms over uninstalling. It has served me well the last few years, but currently their 2013 update has done nothing but act strangely and it has become very annoying. I will give MSE a try and rebuild my iTunes library...again. If the library resets itself after switching AV software I'm calling it quits with iTunes. I'll give it about a month since this problem seems to have been more spaced out for me than a lot of other people in this thread.

Once again, thanks all 🙂

Just a quick update from me: I uninstalled AVG and have had no problems whatsoever with iTunes since.

Before doing so I did some basic empirical research:

With AVG free enabled I opened iTunes around 15-20 times, every 2-3 times it reset everything. I then temporarily disabled AVG for 10 minutes and opened and closed iTunes around 30-40 times without a single problem. I then re-enabled AVG, opened iTunes twice and on the second attempt it reset. Proof enough for me that AVG is the major failure in all this.

It's a shame, but there you go. Now running MSE and no problems at all to report.

Good work, - and thanks for all your help earlier on in the thread. Can you keep us up to date if anything useful comes up on the AVG threads?

Hi There

I have the same problem. ITunes playlists and music downloads disappeared. I also have AVG. I had to pay someone to fix as I am not a techy. Thanks for all your threads its a great help for me.

ITunes v.10.6 also reset on second opening. Going to look for MSE.

Update: I uninstalled AVG Free (kept Microsoft Security Essentials), uninstalled iTunes, removed all iTunes/Apple entries, shutdown my laptop, restarted, installed the latest iTunes, reassembled my library, playlists and so forth. So far, no problems. I'll check things out tomorrow to see what happens. The last time I tried this it didn't work. This time I removed ANYTHING connected with Apple/iTunes and started fresh.

Removed AVG as well and switched to MSE. So far, no problems to report as well. However, MSE seems a bit too lite for my liking. What do you guys think?

I have had the exact same problems as stated in this thread and am also using AVG, but I do not want to get rid of AVG as I have used it for a very long time and it hasnt let me down.

I have tried renaming the latest temp file and this does work, however it only works for a small period of time and then I get the same problem again.

I just hope there is going to be an update that fixes this problem as it is very annoying.

Hey guys, yeah I'm having the same issues as everyone here. Its such a shame to have to remove AVG, and you would of thought that Apple would be pretty quick to get out a patch to sort this. Maybe they are, but seems like this has been going on for a little while.

On another note

AVG - The one AV that seems to be causing serious problems

Microsoft Security Essentials - Anyone had any issues?

Avast 2013 - Anyone encountered anything?

Avira Free Antivirus 13 - Same as above any feedback?

Comodo Internet Security?

Message was edited by: Greentrunk - Spelling errors

Well, I thought I had solved the problem by continuing to use AVG, but reverting to an earlier version of iTunes... but no... the latest AVG update seems to cause the loss of library and playlists for any iTunes version. Therefore, the only solution that has worked is to uninstall AVG. I replaced it with Avast free which has caused no problems. Actually, I like Avast so much that I probably won't go back to AVG even if they repair this iTunes problem.