I have updated my Iphone 5 to IOS 6 latest version (6.1.3) last week. Since then, Apple Maps doesn't display maps anymore on screen. GPS position and directions appear but on a blank screen. 3G and LTE aren't teh problem, iut works well with other apps and Google Maps. Is there anyone having the same issue ?
iPhone 5, iOS 6.1.3, 64GB
Is your space full? Look at Settings > General > Usage ... how much available space do you have?
If space is not your problem, try resetting your iPhone. Hold the home and on/off buttons together for about 10 seconds till the Apple logo appears. You will not lose any data.
Hi and thanks for replying.
I have enough space (half of it, 2.8GB) and I have done reset couple of times already. It didn't solve it. Other apps that uses Apple Maps such as Foursquare have the same issue on my device: places and icons are shown but on an empty map. Gridlines and yellow template are still visible.
Any more idea ?
Thx
Try stevejobsfan0123's suggestion first. If that works, great. Otherwise ...
You say you have 2.8GB left. That is nowhere close to "half of it"! I suggest clearing some stuff off your iPhone if you still don't have maps working.
I also did that multiple times. Didn't solve the pb. How can I escalate this ?
Sorry, 2.8GB is on icloud. I have still 6.5 GB out of 64GB. I had less last week before updating IOS and it worked.
Satellite or Hybrid doesn't work either. Satellite brings a black backscreen on which routes and pin and other placeholders are visible.
3D and compass show as well correctly.
Is there a way to scale back to previous IOS version and see if the issue persists ?
No. Apple does not support regressing to old versions.
Same here. Blank screen on maps and any other apps that relates to maps. Happened after the latest iOS update😟
Glad to see I'm not alone in this world.
How is your memory space ? I have over 6GB free on 64. Doesn't seem to be the issue.
Hi all,
Case solved. For Goy213,
I have talked to support and it has to do with upgrade that didn't install correctly. I had to reinstall the whole device after having done a full backup through iTunes. I can send you the transcript of discussion so that you can follow the same and resolve the issue on your device. let me know.
Thanks for your help, all of you.
And of course thx to Apple Support. Great and efficient.
Oliver.
I have this exact situation, and I suspected 6.1.3 because that was the only factor I could not address. I would REALLY love to see that transcript, since I've done a couple of resets and probably need to go to the next level. Can you send it to me? (jbarmer [at] gmail.com)
Here you go.
You need to backup all and then restore your contents after you have reinstalled IOS6.
Good luck.
Oliver
Olivier:
Since upgrade to 6.1.3 Maps doesn't work anymore
Olivier:
GPS signal is good
Olivier:
I've restarted and reset the device
Sarah:
Oh No! I'm so sorry you are having that issue. Let's see what I can do to help!
Olivier:
but Maps don't show in the background, only route and pins
Olivier:
and this is the same with other apps using Maps as mapping app
Sarah:
OK, when you say that you reset the device, how was that done? There are a couple of ways to reset
Olivier:
Used Home and on/off hold for over 10 secs. Couple of times.
Sarah:
Ah OK, Do you have either an iTunes or iCloud Back Up of your device?
Olivier:
I'm on iTunes but is everything backed up on it ?
Olivier:
All configurations and specific set ups ?
Sarah:
Only if you ask it to. Go to File > Device > and select Back Up
Olivier:
where is
"go to file" ?
Sarah:
Sorry, in iTunes select File > Devices > back up
Olivier:
OK, done. Where is the back up stored ?
Sarah:
on your computer, there is a back up folder within iTunes. If you want to verify that one is there Select Edit > Preferences
Sarah:
Then select Devices (it has a picture of a black iPhone) in the large box in devices it shows any iTunes back ups of your devices
Olivier:
i'm on a PC Windows 8. Waiting for back up to finish. it's a 64GB and about 58GB are used.
Olivier:
there's no device backup file shown even after completion.
Sarah:
Close the preferences box and reopen it again, it will be there
Olivier:
OK got it. Are you sure it stores everythng. I don't want to have to reconfigure everything.
Olivier:
How will it take to restore then ?
Sarah:
OK, yes it does back up everything, except voicemail, as that is on a 3rd party server
Sarah:
OK, now that we have the back up, in iTunes, are you on the Summary page? - it shows a picture of your device
Olivier:
yes
Sarah:
OK, here is what we are going to do...
Sarah:
Since something happened while the iOS update was doing it's thing, we are going to restore the software back to it's original state. This restore process removes all of the software and puts it all back on again.
Olivier:
OK. How long does it take usually?
Sarah:
Once that is done, we will test the maps, if it is functioning correctly, then we will restore your back up. Does that make sense?
Olivier:
Yes it does. Let's go. I trust you know what it will do !
Sarah:
It usually takes about 20 mins, I can email you the directions and if you have any questions, you can always chat us back. would that be alright? I will get you started, of course
Olivier:
Ok fine. Let's go.
Sarah:
OK, on the Summary screen, find where it says restore
Sarah:
it's usually near the right side
Olivier:
Restore iPhone ... got it
Sarah:
Perfect
Sarah:
select that and follow the instructions
Olivier:
need to synchronize apps first
Olivier:
doing it
Sarah:
When iTunes asks you if you want to restore as a new device, or from a back up, select As A New Device
Olivier:
Hold on! is it down the page or up ? Restore Iphone or Restore BackUp ?
Sarah:
restore iPhone is correct
Olivier:
Ok. It still says that there are purchased items on the phone not transferred to itunes library. Even after sync. ???
Sarah:
OK, we need to Transfer Purchases
Olivier:
how ?
Sarah:
the iTunes library doesn't know what you downloaded from the device itself. Transfer Purchases will tell it.
Sarah:
Select File > Device > Transfer Purchases OR, there should be a choice on that warning box
Olivier:
it is transferring 63 purchases
Sarah:
LOL, that will take a few minutes
Sarah:
but no worries, best to keep iTunes happy!
Olivier:
too much apps !!
Olivier:
yes. If iTune's happy, i should be too.
Sarah:
Exactly!
Olivier:
have you had this same issue already ?
Sarah:
Actually, i have not. However, I have seen others with strange occurrences after the software update. That is to be expected, since there are so many variables on peoples devices. Sometimes the iOS gets confused and that is when we see weird things like this happen
Olivier:
OK. It looks like another user at least has had exactly the same result after upgrade.
Sarah:
Possible, with millions of devices out there, anything is possible
Olivier:
46 of 63, getting there
Sarah:
Excellent!
Olivier:
transfer done. starting restore
Olivier:
should i do first a new backup ?
Sarah:
no, the back up we did already is fine. iTunes keeps that in a different place than the library is kept
Sarah:
That is why it didn't know about those downloads you have
Olivier:
ok. Downloading sw update
Sarah:
Cool
Olivier:
saying 51 mn remaining but going down .... slowly
Sarah:
OK, so I already email those articles to you, but let me outline the next steps. I will also email this transcript to you
Olivier:
ok thx. go ahead. I'm listening.
Sarah:
1) When iTunes asks for set up as New Device or Restore from Back Up -- pick New Device 2) Then follow on screen steps to finish the set up ( make sure to enable location services - the rest is unimportant as we will restore from back up later on) 3) Eject device and check maps program 4) if issue resolved, do happy dance, then plug device back into iTunes and select File > Device > Restore from Back Up OR, if issue is not resolved, go ahead and Restore from Back Up and then Call our awesome phone advisors at 1 800.275.2273 and refer to this case # 428167088, so they can get with a senior advisor to report this issue. ( that is something we can't do via chat)
Sarah:
wow, that was a lot to type!
Sarah:
It is important to me that your issue is taken care of. Before I let you go, do you have any questions regarding what the next steps are to get this issue resolved?
IOS 6.1.3 update and maps
