Heuristics.Phishing.Email.SpoofedDomain FOUND

Comcast sent me an email saying one of my computers was infected with a bot. And I have been getting a lot of Junk email lately. So I ran ClamXav and scanned my User Folder. The scan came up with one infected file in a deleted email folder / Heuristics.Phishing.Email.SpoofedDomain FOUND


Should I simply Secure Trash the file and I guess I should see if the file still exists on the server level.


User uploaded file

iMac (21.5-inch Late 2009), OS X Mountain Lion (10.8.2), Airport, iPhone, iPad, Apple TV2

Posted on Mar 27, 2013 6:03 AM

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38 replies

Mar 28, 2013 12:04 PM in response to Joe Gramm

Joe Gramm wrote:


Linc Davis wrote:


The Comcast email is a scam. Either ignore it or report it to your state Attorney General as the fraud that it is.

I will report this.

Since you've decided to take things to this level, I need to mention that I've heard from more than one Comcast user that they have had Constant Guard for several years and have never had to pay Symantic to renew their subscriptions. I probably should have mentioned it when Linc brought it up, but didn't feel it was that important and have no personal experience beyond getting the warning e-mail that you got and have never been moved to try it out. I will admit to pestering Comcast for years when they only offered it to the Windows community, so I feel partially responsible for their adoption of a Norton solution for Mac subscribers.

Mar 28, 2013 1:21 PM in response to MadMacs0

MadMacs0


comcast took over att broadband in my area years ago, they initially offerred mcafee as a solution (if i remember correctly) then mcaffess ratings took a hit and they brought in Nortorn as a standalone "comcast protection tool" alot of people were happy with the 360 based firewall/av solution. Some time after that they introduced constant guard which is a layered security (password based, backup with a toolbar) to work in conjunction with norton.


I believe the comcast tool bar was around between mcaffee and norton as a side thought.


people received notifications of constant guard (which was sep and distinct) initially, but comcast at a later point in time bundled them up together a "packaged solution" (you can still do norton standalong for mac or win if you find the right spot - last time i looked) but if i remember correctly, it was less the BOT aspect initially.


then one day, the news started shouting "bot, bot, bot" do you have a bot and low and behold BOT protection and I believe the support aspect from comcast appeared around the same time.


Then people received that email about the infection "bot" from comcast a little latter. during a bot scare, if i remember correctly,


this is not 100% perfect, but its an idea of what happened, the role out dates are comcasts (but its kindof what I remember, if that helps.


Norton is better then McAfee 🙂 so the solution must have been good

Mar 29, 2013 4:25 AM in response to TildeBee

For me the point about the emails is this: Do not send me the same generic email you are sending to all your customers telling them their computers are infected and need to take action NOW, when in fact I have no such infection with any of the computers on my Network.


The other issue is they provide no direct contact for you to get any specific information about your account. I was on the phone for one hour the other day, being shuffled thru three phone numbers and various menus just to get to someone that could even verify Comcast sent the email to me. And then that person had no way of telling me which computers had the bot or on what part of my Network.


The fact that Constant Guard does not cost anything is also not the issue. The issue is "Take Action Now".

Comcast is scaring people into installing Constant Guard whether they need it or not.


Maybe I'm over reacting 😕

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