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Level 1

1 points

Why can't I FaceTime on my Iphone 4?

Ive had an Iphone 4 for a while now (nearly over a year) and ive got the lastest update (iOS 6.1.3) but ever since I restored my phone ages ago I lost access to use FaceTime. Before I restored it I was able to FacTime different Iphone and Ipod users but now I'm not able to. My sister has an Iphone 4 just in black and she is able to FaceTime so I assume theres nothing new (like an update) my phone needs to be able to FaceTime.

Ive looked on the internet for answers and none of them seem to help. Most answers contain things like going onto settings and activating FaceTime, but I dont seem to have the app on my phone nor do I have the option to active FaceTime by going on to settings and then phone. I need help urgently as it's really starting to bug me.

Any answers would be most appreciated and useful.

iPhone 4, iOS 6.1.3

Posted on Mar 27, 2013 9:18 AM

17 replies

TomTom8

Level 1

0 points

Aug 2, 2013 2:20 PM in response to nicole9109

My wife struggled to fix this issue on her new iPhone 4S for quite some time. Turns out it came with the Restrictions "disabled" and therefore greyed out but with FaceTime off. I enabled restrictions and had to apply a password. I was then able to turn on FaceTime before then turning off the restrictions again. It also requested me to put in her Apple ID. I must say Apple, this was a very frustrating and poor user experience.

abby55 Author

Level 1

1 points

Apr 13, 2014 4:40 AM in response to abby55

The problem was that FaceTime was turned off on my restrictions.

Why can't I FaceTime on my Iphone 4?