leaking battery

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kb2009 Author

Level 1

0 points

leaking battery

I have an iPod nano (less than a year) that has always had problems with the headset connection causing discoloration and eventually causing static and lack of continuity where I eventually have to have the headset replaced (so far ATT has exchanged my headset since it is the headset I use with my iPhone). However, now the headset is frozen in the jack and when I pull out the plug I noticed it is covered in a white powered substance - which I am assuming is battery corrosion. Since I received this as a gift (from a non-apple retail store), I would like to exchange/return this product - but don't want to receive another faulty product. Is this possible?

iMac

Posted on Mar 28, 2013 5:12 PM

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Answer 1

Ferretbite

Level 4

1,586 points

Mar 28, 2013 11:46 PM in response to kb2009

If you registered your iPod and it is still under warranty you can have it looked at and exchanged at an apple store. They replaced mine without any difficulty due to a hardware malfunction.

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Answer 2

deggie

Level 10

167,525 points

Mar 29, 2013 9:12 AM in response to Ferretbite

You do not have to register an Apple product to obtain warranty service.

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Answer 3

Ferretbite

Level 4

1,586 points

Mar 29, 2013 9:18 AM in response to deggie

True but it sometimes makes things easier because some products like this iPod nano may be out of warranty. If you register you'll know for sure. I'm talking from my own experience, yours may be different.

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Answer 4

deggie

Level 10

167,525 points

Mar 29, 2013 9:19 AM in response to Ferretbite

Registration has nothing to do with the warranty system and not registering will not make it easier, harder or anything else. The store does not check the registration database.

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Answer 5

Ferretbite

Level 4

1,586 points

Mar 29, 2013 9:24 AM in response to deggie

Depending on where you live, they might. Like I said registration implies having a valid purchase date which translates to easily finding out whether or not your product still has a valid warranty. My nano was still under warranty because of the purchase date, which the nice folks at the 5th avenue store had to check to replace it for me.

Again, my experience with this may be different from yours.

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Answer 6

deggie

Level 10

167,525 points

Mar 29, 2013 9:31 AM in response to Ferretbite

It doesn't matter where you live and te registration date has nothing to do with it, they do not pick up anything from that site that has to do with the warranty. Best place to check your warranty status is here:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

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