Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OS 10.8.3 crashing randomly

Hi there,

I am having crashing issues. My 2011 Macbook Pro freezes up seemingly randomly (multiple times a day) and I have to do a hard reboot every time. I'm running 10.8.3. I typically have the following applications running:


Word 2011

Powerpoint 2011

Chrome

Sophos AntiVirus

Dropbox

Caffeine

MacKeeper

Sometimes Parallels and Windows


I have 8GB of RAM and a 500GB SSD hard drive.


I have tried:

-Running disk utility

-Resetting SMC

-Resetting PRAM


Crash logs:


Old Mac ttys000 Thu Mar 28 21:54 still logged in
Old Mac console Thu Mar 28 21:36 still logged in
reboot~ Thu Mar 28 21:36
Old Mac console Thu Mar 28 18:57 - crash (02:38)
reboot~ Thu Mar 28 18:57
shutdown ~ Thu Mar 28 18:55
reboot~ Thu Mar 28 18:55
shutdown ~ Thu Mar 28 18:54
Old Mac console Thu Mar 28 18:52 - 18:54 (00:01)
reboot~ Thu Mar 28 18:52
Old Mac console Thu Mar 28 18:48 - crash (00:03)
reboot~ Thu Mar 28 18:48
Old Mac console Thu Mar 28 18:29 - 18:47 (00:17)
reboot~ Thu Mar 28 18:29
shutdown ~ Thu Mar 28 18:29
Old Mac console Thu Mar 28 18:27 - 18:28 (00:00)
reboot~ Thu Mar 28 18:25
shutdown ~ Thu Mar 28 18:25
Old Mac ttys000 Thu Mar 28 18:24 - 18:24 (00:00)
Old Mac console Thu Mar 28 16:06 - 18:24 (02:18)
reboot~ Thu Mar 28 16:05
Old Mac console Thu Mar 28 14:10 - crash (01:54)
reboot~ Thu Mar 28 13:42
Old Mac console Thu Mar 28 12:37 - crash (01:05)
reboot~ Thu Mar 28 12:37
Old Mac console Thu Mar 28 11:14 - crash (01:23)
reboot~ Thu Mar 28 11:13
Old Mac console Wed Mar 27 21:44 - crash (13:28)
reboot~ Wed Mar 27 21:44
Old Mac console Tue Mar 26 15:13 - crash (1+06:31)
reboot~ Tue Mar 26 15:13
shutdown ~ Tue Mar 26 15:12
Old Mac console Fri Mar 22 12:14 - 15:12 (4+02:58)
reboot~ Fri Mar 22 12:13
Old Mac console Fri Mar 22 11:11 - crash (01:02)
reboot~ Fri Mar 22 11:11



Any ideas on how to resolve this?


Thanks!

MacBook Pro, Mac OS X (10.7)

Posted on Mar 28, 2013 9:59 PM

Reply
Question marked as Best reply

Posted on Mar 28, 2013 10:01 PM

Your problem may be MacKeeper - try uninstalling it - http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/.

Clinton

16 replies

OS 10.8.3 crashing randomly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.