Video chat did not respond

Question

Level 1

63 points

Video chat did not respond

I have a curious situation happening.
I am trying to set up a video conferencing link with a supplier through work.
When he attempts to start a one way video chat the following happens.
• I get a message invitation
• I respond by accepting
• spinning beach ball of death for about a minute
• responds with a message saying Failed to start Video Chat because:
(buddy's name) did not respond.

The buddy has never been given an option to accept or decline.
We have also had limited success with file transfers too. generally getting a message ... Could not receive file (insert file name) from (buddy name and email address) an error occured.

Can anyone provide a little guidance please.

Blue skies

Dean

G4 Mac OS X (10.2.x)

G4 Mac OS X (10.2.x)

G4 Mac OS X (10.2.x)

Posted on May 23, 2006 8:55 AM

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Answer 1

May 23, 2006 9:07 AM in response to Dean Radley

Hi Dean,

It sounds like the ports needed for iChat are not open somewhere.

5:07 PM Tuesday; May 23, 2006

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Answer 2

Defcom-UK

Level 6

15,494 points

May 23, 2006 9:16 AM in response to Dean Radley

Hi Dean

Are you using 10.2.?, are you using iChatAV for jaguar.

Edit: and looking at your other post your using a Hermstedt X-Bridge which does not work with iChat, and your also on ISDN is this correct.

Tony

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Answer 3

May 23, 2006 9:35 AM in response to Defcom-UK

D'Oh /___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic___/m igration-images/migration-img-not-avail.png

And he posted it three times

5:35 PM Tuesday; May 23, 2006

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Answer 4

Defcom-UK

Level 6

15,494 points

May 23, 2006 9:37 AM in response to Ralph-Johns-UK

Time for new glasses Ralph.

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Answer 5

Dean Radley Author

Level 1

63 points

May 24, 2006 1:24 AM in response to Defcom-UK

Thanks for the feedback chaps.
I take your point about the xbridge. It has been a poor performer for a long time. I will need to get a better one. As both you and Ralph are in the UK can you suggest a good alternative please.
Just to clarify. I have 10.4.6 at home and 10.3.9 at work. The downside is that our IT department aren't keen to help. They attribute that to security ... I think they just don't like macs.
Thanks again for your response.

G4 Mac OS X (10.4.6) Directors Cut 2

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Answer 6

May 24, 2006 4:16 AM in response to Dean Radley

Hi Dean,

My preference would be for a Linksys as that is what I have.

However newer versions such as the MIMO versions like the WRT54GX and Pre-N versions (next wireless 802.11 protocol) do not work with iChat
(WRT54GX is a router and not a modem).

Others prefer Netgears and the DG834 series seem to feature well here.
Again avoid Pre-N and MIMO devices here.

Alcatel do a range called the 500 series. Here again newer versions have version 5 firmware which can not have the SIP binding to port 5060 undone. These are normally the ones that end in a 6 like (546)
The 510 and 580 are OK if they have Firmware 4.2.x rather that the 4.3.x which is the version 5 firmware written for earlier devices.

D-Links seem to vary too much.

Apple has this list of devices (router and Modems) that are supposed to work Out-of-the-Box.

12:16 PM Wednesday; May 24, 2006

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Answer 7

Dean Radley Author

Level 1

63 points

May 24, 2006 5:21 AM in response to Ralph-Johns-UK

Thanks for the reply Ralph.
I had a chat to our work IT git and he said that they won't open up the firewall to allow video chat. As for home, I will throw the xbridge in the bin or sell it on ebay (not much difference really). I will head down to the Apple store tomorrow and buy one of the units you have suggested.

Thanks again for the advice.

Blue skies

dean

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Answer 8

Dones

Level 1

5 points

May 24, 2006 5:29 AM in response to Dean Radley

Same problem here: Tiger, 10.4.6, ichat 3.1.4, aim 5.9." I did not respond", but i opened all the necessary ports. Video mac to mac works. Mac to pc never. Netgear DG834PN is my router... I think ichat/aim are not totally compatible. I tried everything...

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Answer 9

Defcom-UK

Level 6

15,494 points

May 24, 2006 6:04 AM in response to Dean Radley

Hi Dean,

can you confirm your connection is it ADSL or ISDN.

Tony

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Answer 10

Defcom-UK

Level 6

15,494 points

May 24, 2006 5:59 AM in response to Dones

Hi Dones

Has your PC friend tuned AIM, please see http://www.mvldesign.com/videoconferencetutorial.html scroll down for XP setup.

Tony

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Answer 11

Dean Radley Author

Level 1

63 points

May 24, 2006 7:53 AM in response to Defcom-UK

I don't exactly know the difference but I'm pretty sure it is ADSL.

I am ditching the x-bridge and popping into the Apple store in Regent St. to pick up a new modem. Probably the Netgear 632 as it seems to work fine with ichat, airport base station etc. from what I have read.

Blue skies

Dean

G4 Mac OS X (10.4.6) Analogue-Digital converter DC2

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Answer 12

May 24, 2006 12:39 PM in response to Dean Radley

The problem you are having is because although your Hermsdet X-Bridge is described as a modem it is in fact a single port router that performs NAT. NAT will prevent your iCHat connections from working unless you can either manually forward ports or there is an automatic method such as UPnP supported on the router. The X-Bridge does neither and that is why it fails.

The Netgear 632 is also a router and I don't know for sure but I don't think it has UPnP support. Do you use an Airport or are you connecting direct to the computer ?

You may want to look at the X-Modem while in the Apple Store (No relation to the X-Bridge).

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Answer 13

May 24, 2006 2:02 PM in response to ADSL Nation

Hi ADSL Nation,

Long time no see here.

Welcome back.

10:02 PM Wednesday; May 24, 2006

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Answer 14

Dean Radley Author

Level 1

63 points

May 24, 2006 10:47 PM in response to ADSL Nation

Thanks for the response.
The X modem sounds okay.
I don't currently use Airport but when they make a model that can transmit iphoto slideshows and itunes direct to my surround sound home entertainment system, I will be down at the Apple store next day.
Is ADSL Nation your company ?

blue skies

dean

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Answer 15

May 26, 2006 2:57 AM in response to Dean Radley

The reason I asked about Airport is that many people make the mistake of pairing an ADSL router with an Airport. The default set-up results in effectively two routers as the Airport is a router as well. This results in iChat not working properly.

When using an Airport the easiest thing to do is use a pure modem like the X-Modem and let the Airport deal with the connection sharing as the Airport understands the way iChat works and automatically opens the necessary ports for iChat AV to work properly. You can get most ADSL routers to work but often you have to resort to fiddling with port forwarding meaning you are restricted to AV on one computer.

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