Previous 1 2 Next 23 Replies Latest reply: Mar 29, 2013 10:07 PM by randers4
emeryhere Level 1 (0 points)

My iPhone 4 has not 'sunk' since 10-9-12. I have looked and followed the adivce of several people online.  I have updated my computer software to Snow Leopard, restored to factory settings, turned off the apps in the cloud and tried to sync, deleted my last sync (so now I have nothing), and anything other idea I found on the internet. My husband's phone, he has the 4s, and both of my boys iPads are working perfectly fine.  This is so frustrating!! Help!

Please and thank you!


iPhone 4, iOS 6.1.3
  • randers4 Level 9 (62,715 points)

    Are you talking about backing up your phone to iCloud or syncing it?

  • emeryhere Level 1 (0 points)

    Syncing it. I've only used the cloud for find my iphone in the past, but am trying everything now.

  • randers4 Level 9 (62,715 points)

    What data is not syncing with your iCloud account?  In other words, when you go to icloud.com on your computer and sign into your iCloud account, which types of data on your phone are not appearing on icloud.com (contacts? calendars? reminders? notes? etc.)?

  • emeryhere Level 1 (0 points)

    My music and and contacts are syncing. It gets all the way to step 8 of 8 and says an error has occured. My husband and I only use the cloud for find my iphone.  I just logged into icloud.com and only his stuff showed up and some of my new contacts aren't there.

  • randers4 Level 9 (62,715 points)

    Music doesn't sync with iCloud (unless you have subscribed to iTunes Match).  If you aren't an iTunes Match user, you have to sync your music from your computer using iTunes.

     

    Also, when you say "step 8 of 8" that's syncing with iTunes, not iCloud.  iCloud doesn't sync with your iTuens library.  Are you syncing with iTunes over wifi or using your usb cable?

     

    Also, when you go to Settings>iCloud, do you have Contacts turned to On?

  • emeryhere Level 1 (0 points)

    I appreciate your patience....  Yes, syncing with iTunes. 

     

    I use a cable to sync.  I have done one of the iTunes updates on wifi, but usually I'm connected.

     

    Contacts are turned off, but our contacts used to sync through our iTunes account and evidently aren't now. I have been able to get new music and apps through iTunes.

     

    I'm really not concerned with iCloud.  I just mentioned it before because a thread said to do something with it and I am trying everything possible just to see if it will work.

  • randers4 Level 9 (62,715 points)

    When you connect your phone to your computer, open iTunes, click on the name of your phone and go to the Info tab of your iTunes sync settings, is Sync Contacts checked?

  • emeryhere Level 1 (0 points)

    Yes

  • randers4 Level 9 (62,715 points)

    First, as a precaution, download the app My Contacts Backup to your phone and use it to back up your contacts as an attachment to an email.  Send the email to yourself.

     

    Then follow the steps under "OS X Lion and Mac OS X v10.6 Snow Leopard" in this article to reset your SyncServices folder: http://support.apple.com/kb/TS1627.  After doing this, check your sync settings on the different sync setting tabs in iTunes on your computer to confirm that your settings are correct; make any necessary changes. 

     

    On your phone, if you are downloading any podcasts to your phone, open the Music app and check to be sure there aren't any downloads that are pending or stuck.  If so, delete them.

     

    Then try sycing again.

  • emeryhere Level 1 (0 points)

    I followed all of your steps and got the same message again.. it could not back up because an error occured.

  • randers4 Level 9 (62,715 points)

    If it's stopping at step 8, the is usually when the sync process is trying to sync apps.  Do you have any apps on your phone that are stuck on "waiting"?  (This would occur when trying to update an app, and the app icon would show "waiting" superimposed on it.)

     

    Also, do you get any specific error message?

  • emeryhere Level 1 (0 points)

    All apps are fully loaded and it even added the backup contacts app after I closed the message.  No it just says, "can not backup "name of iPhone" because an error occured."

  • randers4 Level 9 (62,715 points)

    That helps, but if it's getting stuck on creating the backup, that should be step 1 or 2. 

     

    Open iTunes, go to iTunes>Preferences>Devices, click on your most recent backup in the Backups list, then click Delete Backup.  If you aren't sure which backup is yours, hover your mouse over the name of the backup to reveal the phone number of the device that the backup belongs to.

     

    Then connect your phone and try syncing again.

  • emeryhere Level 1 (0 points)

    This time the message popped up on syncing 7 of 7.  Same message though, iTunes could not backup becuase an error occured.

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