Previous 1 2 Next 24 Replies Latest reply: May 23, 2014 11:49 AM by KP-2014Y
marcus.li Level 1 Level 1 (0 points)

It's a macbook air A1370, iOS 10.8.3. The build-in camera is not working. Both Facetime and photobooth show that the camera is not connected. I checked the system info, under the usb session, the build-in camera is there. I followed some posts and reset the SMC, not helping.

What should I do?

Any help is greatly appreciated!


MacBook Air, OS X Mountain Lion (10.8.3)
  • Zlig Level 4 Level 4 (1,340 points)

    Could you set up a test account (System Preferences > Users and Groups and, after unlocking the preference by clicking the "Lock" at bottom left and entering your password, click the + to add a new account), login with this new account and see if the problem still happens or if it is specific to your main account only.

  • EZ Jim Level 7 Level 7 (21,530 points)

    User Zlig has set you on the right track, marcus.li!

     

    Use all relevant suggestions from http://support.apple.com/kb/HT2090

     

    (Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)


    Be sure to test more than one camera app in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  (A "Standard" account is all you need for testing.)

     

    If your problem persists with more than one Apple App in more than one user account, use Apple's final "Troubleshooting" suggestion:

     

    "... contact Apple or an Apple-Authorized Service Provider for service."

     

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.3

  • marcus.li Level 1 Level 1 (0 points)

    Thank you Zlig!

    I tried another user and the problem is still there. I saw many others seem to have this problem. Not sure if some updates caused this problem....

  • marcus.li Level 1 Level 1 (0 points)

    I followed the suggestions in the post before I ask this question and the problem is still there. Guess I have to contact Apple directly.

    Thank you!

  • Zlig Level 4 Level 4 (1,340 points)

    Thanks to you both and sorry to hear you're still having problems marcus.li.

     

    I refer you to a similar thread, and the numerous suggestions in this thread include an SMC reset. Worth trying some of the suggestions o check it out:

     

    https://discussions.apple.com/thread/4139900?start=15&tstart=0

  • tdingsh Level 1 Level 1 (0 points)

    I face the same problem as well, waking up one day and finding my camera not working, with a similar version of the macbook air. I tried the SMC reset but it doesnt work. Is there a way to re install the camera driver? Apparently after checking the system information, the computer is not detecting the in-built camera so I figured it might be corrupted somewhere. Any advice would be good. thanks!

  • EZ Jim Level 7 Level 7 (21,530 points)

    tdingsh wrote:... Is there a way to re install the camera driver? ...

     

    Yes.  Follow the instructions for reinstalling your Mac OS X.  All necessary drivers are automatically installed by the OS X installer.

     

    tdingsh wrote:... Apparently ... computer is not detecting the in-built camera ...

     

    By using your Mac''s (option) > System Information... menu command, you can be certain whether your Mac detects its camera.

     

    When the System Information window opens, click on "USB" under "Hardware" in the sidebar.  Then look in the USB Device Tree window pane that opens when you select "USB". Click ALL right-facing triangles ( ) so they point down () and reveal all individual items.

     

    If your camera is nowhere in the USB Device Tree window pane, your Mac does NOT recognize the cam.

     

    Resetting the SMC using the instructions for your specific Mac model may restore camera function.

     

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.3

  • jefsnyder_92 Level 1 Level 1 (0 points)

    Try this. It worked for me.

     

    With the computer off, using the left side of the keyboard press and hold;

     

    Shift

    Control

    Option

    and the power key for 5 seconds

     

    1.....2.....3....4.....5...

    then let go of them all at the same time

     

    Nothing will appear to have happened-   Turn your computer back on and open facetime- YEAAAAH Buddy! Just worked on mine and feel its my duty to tell others. No clue how to post in all. Thanks to a sweet girl named Rachel at Applecare

  • Ben.Y Level 1 Level 1 (0 points)

    My dad just brought new mac air and faced the same kind of problem.

     

    finally i found the new version of skype for mac OSX

    try this link

    http://www.skype.com/intl/en/get-skype/on-your-computer/macosx

    hope it will help

     

     

    cheers

  • Esraa-lbn Level 1 Level 1 (0 points)

    It workeeeeed thX but i hope they talked more  isntead of this way how would I fix it?!! after using other account n it worked ..so !!!

  • Esraa-lbn Level 1 Level 1 (0 points)

    if i try out another user n the cam works so what should I do to get it work on my original user ?!!

  • mrchrisrek Level 1 Level 1 (0 points)

    Hi! I had the same problem on my MacBook and it was easily solved There is an update for the camera and I ran it and needed to restart the MacBook. The grey loading page appeared when I restarted and voilà! The problem was fixed and the camera works just like before. I hope this helps.

  • flavioultra Level 1 Level 1 (0 points)

    Hi mrchrisrek, where did you donwload this update for the camera? I have the same problem, and the SMC reset didn't work.

  • mrchrisrek Level 1 Level 1 (0 points)

    Hi flavioultra ! You need to go to your App Store from your MacBook and go to updates. You should see "software update" with the mountain lion logo on it. You can either run all the updates available or select the camera's (should your Macbook have more than one update available). This worked and I hope it does for you too.

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