Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes keeps losing my library every 2-3 days!

iTunes keeps losing my library every 2-3 days. Completely erasing all songs and playlists. This is incredibly annoying and forces me to redo it all AGAIN.


Any way for me to solve this problem?

Windows 7

Posted on Apr 1, 2013 4:16 AM

Reply
Question marked as Best reply

Posted on Apr 1, 2013 4:22 AM

Empty/corrupt library after upgrade/crash

Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.


In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.


User uploaded file


Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.


If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.


When you get it all working make a backup!


Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.


I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.


tt2

17 replies

Jul 6, 2014 3:20 PM in response to PGPH281160

Hello all,

I do have the same problem as the first post, however, I do use an iMac, not a Windows system. The only thing that is different is that now I moved my library to Time Capsule. But I have been using capsule for the last 6 months without a problem. This problem started about 3 weeks ago, and it is very annoying. Every 2 days, iTunes can't fine the iTunes Library folder, so I have to locate it manually and the program will take literally between 15 and 20 minutes to be ready (I have about 40,000 files).

Any help will be greatly appreciated. Thank you!

iTunes keeps losing my library every 2-3 days!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.