Early 2011 Macbook Pro 15' - Logic Board Failure

Hey guys, first post on this website, so go easy on me!

About two weeks ago, my Early 2011 15' Macbook Pro's logic board failed on me. It was only nine months out of warranty, and costed me around $2400 at the time of purchase (high end 15' model).

I went into the Apple store to diagnosis it. They did a hardware test, and even though the logic board appeared to be fine on all of the tests they did, the guy there said that he's 100% sure that it was.

$630 later, I have a new logic board. I feel like I've been cheated by Apple, and a $2400 computer shouldn't need a $600 repair not even two years later. All anybody from Apple can say is 'Should have got Apple Care', which I find iggnorant.

Has ANYBODY else had this problem on their Macbook's around this year? Also, what would the best way to try and get compensated for this be? I have tried Customer Relations once, but he didn't seem to budge.. Just kept telling me that it was 'bad luck' and there is nothing he can do. Bad luck doesn't break an expensive machine like this so quickly.

Cheers

MacBook Pro (15-inch Early 2011)

Posted on Apr 1, 2013 3:24 PM

Reply
352 replies

May 9, 2014 11:20 AM in response to RAFREEB

It's dead right? I would not take it to just any repair store. When I called Apple about my second logic board failure they were going to send me a box to send it in to an Apple repair place. Since I live a couple of hours from an Apple store I just took it back in. I would urge you to pursue this avenue instead of just letting any non certified Apple computer repair place have it. Hope that didn't mess up your warranty claim.

May 9, 2014 11:48 AM in response to Diane1349

It was just extremely slow when I took it in, lots of kernel panics, not recognizing battery, errors. The guy told me it IS the logic board but, he also said it is bricked so I don't know when he opened it up if that killed it totally now or what. He also said there was "debris" so I would have to pay for it myself even though this is the second logic board failure within a year.


I just called another authorized repair place and they too told me I likely had a refurbished logic board put in when the first one failed at one year old.


The repair depot is authorized by Apple but, I wish I'd known there is a far better one near me where all the techs are senior techs and they have a reputation since most of them have been around a really long time. Second place I called recommended taking it there. So today I have to go pick it up, wait till Monday to see what Mr. Cook's office says and then take it or send it in somewhere else. New Logic board is 650 dollars and I run out of Apple Care on the 11th.


I think you are right though, I think when I hear back from Mr. Cook's office on Monday I just might make the two hour trip *one way* or send it right in to Apple directly. I wish I'd been told directly when the first logic board failed it was probably a refurbished one that went into my one year old 3500 dollar machine.


So much about this is disappointing but, hopefully it will get somehow fairly resolved. We have three people in this home, two Ipad Airs, two Iphones, One Sony Laptop, one Samsung pad, One Samsung phone, One Samsung Smart T.V., One fifteen inch MBP and my 17 inch MBP none of our devices have had issues except my MBP and it has had them from day one.

May 9, 2014 12:22 PM in response to RAFREEB

I wish I could edit posts. At any rate I want to update and be fair about this. I called a second repair depot that was recommended to me. The one with all senior techs and spoke with a person there. I told him everything including the fact that the other place tried to say "debris" was an issue. He was extremely helpful and said "That shouldn't matter for something like this" and asked me to bring it to him asap and he will try to honour my warranty! Despite the fact this is my second logic board in two years I still feel better knowing I was listened to about these ongoing issues. You know most people will try to work with a repair no matter how many times it happens if they are treated decently after spending $$$ to buy from a company. I did, headphone power handling not working right out of the box, logic board failures. I tried to work with the repair tech and not go crazy angry over it as that does no good. This last issue though has been a head ache and the repair depot was abysmal at helping me. They shouldn't represent Apple.


I'm going to pick it up right now at rude person depot. I don't hear back from Mr. Cook's office until Monday but, there's no use leaving it at that one place. I hate to go in there, the guy was such a jerk I don't even want to face him.


At any rate, the second place has a good rep and the person I spoke to is going to try to work with me to get this fixed under the warranty. At least that is something better than I had. All this aside it is a shame that a machine sold as high performance *Pro* has had so many issues. I can understand that sometimes things happen but, I'd like to be treated like a valued customer when they do. Mr. Cook's office so far has, so has this second repair place so far.


I'm sorry everyone is having these issues. I just cannot afford to replace this laptop so soon after what I laid out for it. When it works I love the responsive track pad, the OS and other things about it but, I'm always on pins and needles wondering what's next to go wrong. That' shouldn't' be happening so often and if it does Apple ought to own that some of these machines didn't "just work" Hopefully, that will be the outcome for almost everyone on this thread.

May 9, 2014 1:33 PM in response to RAFREEB

Okay, heard back from Mr. Cook's office they are not going to fix my MacBook Pro logic board issue this time for reasons of "debris" Good bye Apple this was the most unreliable laptop I ever owned. Refurbished parts without telling me, things that don't work out of the box and I work with it. When the shoe is on the other foot you bail.


No other devices in our home have had any repair issues except this one but thanks for investigating me with the rude tech.


I would advise anyone thinking they are going to get a work horse machine to think twice. IPad Air, going back to the store as I've had it less than 90 days. Fool me once.

May 9, 2014 4:16 PM in response to Diane1349

Second place said they have seen all kinds of "debris" from cat hair to everything else in all their time doing repair and that it should NOT have caused a logic board failure. They said it sounded like an excuse to them as I had this same problem once before and no mention of "debris" They were honest, and forthcoming and if I'd taken it to them in the first place my warranty probably would have been honoured.

Now that prospect is up in the air.

They also said they will fix it.


Because Apple got involved with the first weird place I don't know now if they will cover it but, at least second place seemed knowledgable and didn't blame ME for a lemon laptop that never has worked right. In fact they made it run worse.


Went to pick up my laptop at first place. When I took it in I said for them to put Maverick on it AFTER it was fixed. What did they do? They put Maverick on it and did not fix it!! So now the somewhat slow laptop I took in there is unusably slow. It just goes into kernel panic. NO wonder the guy couldn't stop getting kernel panic! They put Maverick on a laptop with logic board failing.


This just gets more ridiculous. I told Apple "Happy Mother's Day" at the end because they ruined mine. I'll get it fixed even if I have to pay because I cannot afford another laptop at this time.

May 19, 2014 5:58 PM in response to brennan135

Yup. Same here


My

MacBook Pro (15-inch, Late 2011)

Screen took its first dump yesterday.

Once i got it back i started rigorous back up which took hour and the mbp held up very well.

I got some work done this morning and then again.

Took it to Keane Mac Repair, (very nice guys) and it took me an hour to get to dump again.

I am told that this will cost me $800 and 8 days.

I so loved this machine and now it looks like i won' t be out of woods even after i have it repair. Really needed something reliable.

This really seems endemic.

They should really consider a recall on the parts. I will gladly pay for the labor.

May 24, 2014 3:18 PM in response to timola

Well I thought I would update my situation. I had my logic board fail on me last month. I took it into an Apple Store to have them take a look but was quoted $600 CND for a repair and decided against it. Well today I tried the baking technique that I've read about some people doing. I was somewhat skeptical about it but really had nothing else to lose and gave it a go. It was fairly straight forward getting the logic board out (I used ifixit's guide). I cooked the board for 7.5 min at about 375 F (very old non-exact oven) and then put it back together. After re-assmbly I booted it up and it's back to life again! Hopefully I'll be able to get a few more months out of it.

May 25, 2014 6:45 PM in response to Karenab1

Hi


My Macbook pro - early 2011 15inch model.. is not booting and display is all blank white and no luck despite network recovery etc. Apply guys say viedo processor failure and motherboard needs replacement and costs $700..unfortunate as this seems a manufacturing defect and I see so many posts about these inherent manufacturing defects even in 2011 models. Apple's relationship manager argues about lack of warranty and that the machine is old and ages. I dont understand how Apple can talk this language which we used to hear during 70's about electronics failure etc. I clearly see this failure being associated to a previously known manufacturing defect around video processor and mother board, notwithstanding the out of warranty situation that i am in and their typical and expected responses. Any ideas are appreciated and I am unable to reconcile Apple products despite their hype and supposedly high quality stuff can just fail like this, its so sickening unfortunately. Cheers.

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Early 2011 Macbook Pro 15' - Logic Board Failure

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