cmoore55

Q: Printing cannot be executed because a printer supported by this software is not installed

It looks like a Canon issue and I have already sent them an email about it... I just wondered if anyone else as recently seen this issue?

 

* MacBook Pro (Early 2008)

* Mac OS 10.8.3

* Canon Easy-PhotoPrint Ex 4.1.6

* PIXMA MG6220 Printer

 

When launching Easy-PhotoPrint Ex, the software"Printing cannot be executed because a printer supported by this software is not installed."

 

Easy-PhotoPrint Ex 4.1.6 has never been able to recognize my printer under 10.8.3. .. wifi or USB.  ONLY

Easy-PhotoPrint Ex 4.1.6 works normally on an older MacBook under 10.7.6 using wifi.

The printer is recognized by the system and will print normally both using wifi and USB, using virtually every software except for Easy-PhotoPrint Ex.

 

I looks like an Easy-PhotoPrint Ex / 10.8.3 issue -- oh and I just did an erase and restore of the OS this morning - the only 3rd party re-insrtalled is:  Easy-PhotoPrint Ex 4.1.6.


Has anyone else seen this issue recently ?

MacBook Pro, OS X Mountain Lion (10.8.3), Canon Easy-PhotoPrint Ex 4.1.6

Posted on Apr 7, 2013 5:50 PM

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Q: Printing cannot be executed because a printer supported by this software is not installed

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  • by PAHU,

    PAHU PAHU Apr 7, 2013 8:25 PM in response to cmoore55
    Level 6 (16,610 points)
    Apr 7, 2013 8:25 PM in response to cmoore55

    I have EPP v4.1.6 installed on 10.8.3 and printing to an MG6250 without the same issue as you.

     

    It seems unusual that the software mentions no supported printer being installed when the applications opens. I would only expect that when you selected to print. I have a clean 10.8.3 build on my test iMac. I will install this version of EPP without a driver installed and see if I can get the same message.

  • by PAHU,Solvedanswer

    PAHU PAHU Apr 7, 2013 10:04 PM in response to cmoore55
    Level 6 (16,610 points)
    Apr 7, 2013 10:04 PM in response to cmoore55

    Okay. Managed to recreate the fault. With no printer installed this message does appear. AND, if you add the printer but select the AirPrint driver, then you will get the same message. So the solution is to open Print & Scan and remove the current printer for the MG. Then add the printer again, but ensure you do not select the MG6200 showing under Nearby Printers, as shown below.

     

    Nearby Printers.png

    Instead, you need to select "Add Printer or Scanner" and then from the new window, after you select the MG6200 Series, you must select "Canon MG6200 series", as shown.

     

    MG6200 AirPrint.png

  • by cmoore55,

    cmoore55 cmoore55 Apr 7, 2013 10:55 PM in response to PAHU
    Level 1 (0 points)
    Apr 7, 2013 10:55 PM in response to PAHU

    Haha thats exactly what I did tonight and was coming on to post it.  Thats it exacly.  When I hear back from Canon, I'll just shoot them this link.  

     

    Thanks for your time on this we both reproducd the issue and fixed it.

     

    This is what you call "a bug" 

     

    LOL

  • by Vinyo,

    Vinyo Vinyo Jun 15, 2013 9:06 PM in response to PAHU
    Level 1 (5 points)
    Jun 15, 2013 9:06 PM in response to PAHU

    Perfect!!! I tried so many times to install/uninstall drives and softwares coming with my printer with lates updates from Canon site and nothing worked. I nearly gave up high quality photos printing, as that was the only task didn't work and I was getting that "...not installed" message, when I've seen this solution and it worked staright away! Thanks! Yes, a major BUG!!!

     

    Thanks again!

  • by WalkTheDog,

    WalkTheDog WalkTheDog Jun 23, 2013 12:30 PM in response to cmoore55
    Level 1 (0 points)
    Jun 23, 2013 12:30 PM in response to cmoore55

    Just bought a new MacAir OS 10.8.4 and have been wrestling with the DVD labeling component of Canon MG 6220 Easy-Photo Print.  (It's the whole reason I bought the Pixma in the first place.)

     

    DVD label software will NOT work with this OS no matter how many things I try (Uninstalling, re-installing, searching for plug in updates, firmware updates yadda yaadda.).  By "not work" I mean the printer prints the label but WAY  off how I laid it out.  It's a consistant offset.

     

    Wrote Canon, called Canon- they're clueless.  They said "it's basically and OS problem..."

     

    All other priner functions are fine.  I am at my wit's end.  This DVD labeling software worked fine on my ancient G4 with ancient OS. 

     

    So.  Anybody else with this problem?  And, anybody have an idea of alternative DVD labeling system?

    Thank so much.

     

    I will PAY someone to solve this for me...btw.

  • by PAHU,

    PAHU PAHU Jun 23, 2013 6:05 PM in response to WalkTheDog
    Level 6 (16,610 points)
    Jun 23, 2013 6:05 PM in response to WalkTheDog

    I have had no issue with the printing on discs using the label printing application within EPP on 10.8.4.

     

    You could have an alignment issue with the MG and this can be adjusted by a Canon service agent.

     

    But before you took it in for repair, do you still have the G4 you mentioned so that you could test the DVD printing on?

  • by WalkTheDog,

    WalkTheDog WalkTheDog Jun 23, 2013 6:29 PM in response to PAHU
    Level 1 (0 points)
    Jun 23, 2013 6:29 PM in response to PAHU

    Thanks so much for your response Pahu.

     

    Yes I have the old G4 and EPP works fine, as always. 

     

    Guess I'm frustrated because my computer's brand new, and the printer's only couple months old.  AND everything was fine until I bought the new computer. 

     

    So, I don't think it's an alignment thing.  For some reason printer does not recognize disc template as designed with this OS. 

    But, thank you - great just to get a respnse!

  • by SD_Christina,

    SD_Christina SD_Christina Oct 12, 2013 10:35 AM in response to cmoore55
    Level 1 (0 points)
    Oct 12, 2013 10:35 AM in response to cmoore55

     

  • by SD_Christina,

    SD_Christina SD_Christina Oct 12, 2013 10:35 AM in response to PAHU
    Level 1 (0 points)
    Oct 12, 2013 10:35 AM in response to PAHU

    Thank you! I can't believe the answer was this simple, but this solved it for me!

    PAHU wrote:

     

    Okay. Managed to recreate the fault. With no printer installed this message does appear. AND, if you add the printer but select the AirPrint driver, then you will get the same message. So the solution is to open Print & Scan and remove the current printer for the MG. Then add the printer again, but ensure you do not select the MG6200 showing under Nearby Printers, as shown below.

     

    Nearby Printers.png

    Instead, you need to select "Add Printer or Scanner" and then from the new window, after you select the MG6200 Series, you must select "Canon MG6200 series", as shown.

     

    MG6200 AirPrint.png

  • by Helen2424,

    Helen2424 Helen2424 Jan 5, 2014 12:58 PM in response to PAHU
    Level 1 (0 points)
    Jan 5, 2014 12:58 PM in response to PAHU

    I am having the same problem with the Canon photo software, however when I try to reinstall my Canon MX892 printer as described (ie not using AirPrint), my computer is unable to locate a driver.  It will only let me install as AirPrint.  I get the message "Can't install the software because it is not currently available from the Software Update server."  Any ideas what I can do?

  • by loephatt,

    loephatt loephatt Jan 28, 2014 12:04 PM in response to cmoore55
    Level 1 (0 points)
    Jan 28, 2014 12:04 PM in response to cmoore55

    Outstanding.

     

    Thank you very much.

     

    I was unable to use the application on my MBP and 10.9.1, with the MX 892 printer. I was receiving the same message as the OP.

     

    Canon support, of course, was in the weeds trying to help me out.

     

    Again, thank you.

     

    patrick

  • by Helen2424,

    Helen2424 Helen2424 Jan 28, 2014 3:46 PM in response to loephatt
    Level 1 (0 points)
    Jan 28, 2014 3:46 PM in response to loephatt

    Loephatt,

     

    I have the same printer as you do (MX892), but my computer tells me it can't locate the printer driver when I try to install without using Airprint.  Did you have this problem?

     

    Helen

  • by loephatt,

    loephatt loephatt Jan 28, 2014 5:23 PM in response to Helen2424
    Level 1 (0 points)
    Jan 28, 2014 5:23 PM in response to Helen2424

    Helen2424

     

    No, I did not experience that issue.

     

    I have no idea if you have done so...

     

    Have you downloaded and installed the latest Canon drivers from Canon?

     

    http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_s eries/pixma_mx892#DriversAndSoftware

     

    I loaded the most recent CUPS driver dated 11/29/13. ( I also loaded the Scanner driver but that is not pertinent to this dialog).

     

    Then, when adding the printer I was able to select other than the AirPrint.

     

    Hope this helps.

  • by Helen2424,

    Helen2424 Helen2424 Jan 29, 2014 1:08 PM in response to loephatt
    Level 1 (0 points)
    Jan 29, 2014 1:08 PM in response to loephatt

    Thanks Loephatt.  I downloaded just the driver you specified, and now it's working!  Thanks so much.  Everything works correctly finally!

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