Why won't FaceTime work with one specific contact?

I'm having difficulties FaceTime my girlfriend , I can FaceTime everyone else but not her I've tried everything but still no luck. When I do FaceTime her shows a black screen with no sound , help please I really appreciate it

I have same problem please suggest me how to get out from this problem

Did you get this sorted? I'm having the same problem with an iPad (wifi) trying to reach an iPhone on cellular. Tested connecting to someone else on a different iPhone on cellular and someone else again with an iPad on wifi - that was fine - and the person I'm trying to reach is also able to reach others, so I'm out of ideas.

Hi,

I had the same problem a while ago. I had one contact that I could only Facetime using an e-mail address. The phone number refused to work. What fixed it for me was to change the contact's number to the international format. For example: South Africa's international code is +27. All phone numbers in South Africa start with a 0. This 0 should be excluded. So if the mobile number you want to Facetime is 010 123 4567 you should add it to your contacts as +27101234567. Since I changed the numbers to the international format in my contacts I have had no problems.

As a side note, this also fixed a similar problem I had with iMessage.

Hope this helps.

I Have the exact same problem except I'm using my email instead of a number. How can I fix that?

I am also having the same issue. I have been living in Germany for the past 5 months and everyday I have talked to my mom on FaceTime. Starting on Christmas day, we have not been able to get past "connecting...". I have been able to call other people with my iPhone using FaceTime and hers is also working to call other people. I have tried to create another contact as suggested above, and we have no luck. We are both using Wifi in our homes when we talk. We both have iPhone 5C. HELP!!

Hi. I had the same issue. I was not able to reach one particular person from my facetime. I went to General - Facetime, ticked only one thing ie either the email id or phone number to be reached on, then tried to facetime and it worked! Tick only the phone number or email id. And it should work.

So try doing that. Hope it works.

Thanks for the reminder mate. I did see the dates that the original post was posted. And also saw the last one was in December 2015. I thought in case of people still looking for a solution, i might post something. But hey, hats off to u noticing the smallest detail...:-))

Hi MeerPat,

You misunderstood my original post. +27 is the country code of South Africa. You must use the US code.

The only other thing that I think of that you can try is to delete your girlfriend's phone number from your phone and your number from hers. Then manually dial her number using the iPhone's keypad, let it ring and hang up. Now go the the "recents" list on her phone. Tap the little blue arrow button to the right of your number, scroll down and choose "add to existing contact". Do the same on your phone.

As a work around until you sort this out, you can add your Apple ID's e-mail addresses to Facetime and call each other using those. I could still make Facetime calls using the person's e-mail address while I was figuring out why the phone number would not work.

Hope this helps. 😀

Ok, have to admit I didn't read all the posts, but I agree with the previous guy about changing the name of your contact. My hubby was multiply listed under his first name, his first name and agency, and then in my ICE.

I had difficulty til I created a new contact (Just used his initials, "DV") and have had no trouble since.

but, your friend's wireless is all working fine?

I had a similar issue with my GF, and what I did to fix it was to add the icloud email address in my gf contact. And that fixed the issue.

Hope this helps.

I Have exactly the same problem

troubleshooting facetime http://support.apple.com/kb/TS3367

Are you guys sharing an Apple id?

As the user stated, 27 is the country code for South Africa, so no, that would not work for a local call in the USA.