Why won't FaceTime work with one specific contact?

I cannot find an answer to this problem.

My girlfriend has an iPhone 4S. She is able to FaceTime anyone she wants, except me.

I have the new iPad and an iPhone 5. I am able to FaceTime anyone I want, except her.

We have tried virtually everything. It will not connect whatsoever from either of my devices or from hers. When we dial, it just rings on the dialer's end but not the other. It doesn't show a missed call because from the one being called's end, it never shows as even being attempted.

This was an issue when I had sprint. But now we both have Verizon. However, it still just doesn't work whatsoever. I am able to FaceTime via my iPad with anyone else. This is very frustrating and the only suggestions I'm getting are to make sure FaceTime is on in the settings, time and date are correct, etc etc.

These are good suggestions, but I can quite literally FaceTime with my parents for a half hour, and then immediately try my girlfriend and still have no luck.

Please someone help!

Thank you to my future hero

iOS 6.1.3, iPhone 5, the new iPad, iPhone 4S

Posted on Apr 9, 2013 10:28 PM

Top-ranking reply

jamieryan157

Level 1

67 points

Posted on Apr 10, 2013 10:21 PM

Hi MeerPat,

You misunderstood my original post. +27 is the country code of South Africa. You must use the US code.

The only other thing that I think of that you can try is to delete your girlfriend's phone number from your phone and your number from hers. Then manually dial her number using the iPhone's keypad, let it ring and hang up. Now go the the "recents" list on her phone. Tap the little blue arrow button to the right of your number, scroll down and choose "add to existing contact". Do the same on your phone.

As a work around until you sort this out, you can add your Apple ID's e-mail addresses to Facetime and call each other using those. I could still make Facetime calls using the person's e-mail address while I was figuring out why the phone number would not work.

Hope this helps. 😀

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17 replies

MeerPat Author

Level 2

196 points

Apr 10, 2013 4:13 PM in response to razmee209

No we are not sharing an apple ID

deggie

Level 10

167,525 points

Apr 29, 2016 3:45 PM in response to nigamm

I hope they haven't waited 3 years for this solution.

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Why won't FaceTime work with one specific contact?