I'm unable to log into my app store from my McBook and can't sign into my FaceTime, it shows following error message 'the server encountered an error processing registration'. Can somebody please help.
Thanks
MacBook Pro, OS X Server
Do you get any sort of error message when you try to log into the App Store? Perhaps the problem is your Apple ID...
Try the Apple ID support folks... http://www.apple.com/support/appleid/.
You may want to also try the Mac App Store support folks... http://www.apple.com/support/mac/app-store/.
I think that both of your problems can be resolved by making certain that you're using your correct Apple ID - the same ID that you used to log into this forum.
Clinton
The error message says 'the server encountered an error processing registration'
i can sign into my apple id from my iPhone, sigh onto FaceTime and App Store using my apple if on my iPhone only not on my MacBook. Called the tech support and they advised me to do a safe reinstall of the the operating system. I have been told that I won't lose and data... Lets hope so!
WIll keep you posted what happens.
THanks for oferring help.
K
No, if you just do a 'clean' installation of OS X, it won't delete or damage any of your user files. If that's what they recommend, try it out...
Keep in touch...
Clinton
No! It did not resolve the issue. Then I thought my firewall could be the problem, chekced firewall settings and connections from app store and facetime are allowed in the firewall settings.... looks like the problem is more serious. I might have to take back-up of my entire McBook and reinstall everything as the guy at applecare said 😟 not looking forward to that but there is no other option, i think!
Thanks for your support.
K
The apple ID is the one I've always used. I don't get any kind of error message. I'm trying to update some free apps that I downloaded.It acts like it is signing in but then just goes back to update instead of install.
If you create a test user account through system preferences do you get the same issue?
System Pref's
- Users and Groups
- Unlock the lock onthe bottom left corner and add a new Admin account
- Log into it and test
Remember to log out of the test account and remove it when you log into your usual account.
If the issue is only in the one account then erasing and reinstalling the OS is not really necessary and restoring your user account from a Time Machine backup will likely restore the issue as well.
I've discovered the iTunes app store on the devices seems to be the only one affected. I can open iTunes store on my device. Just can't download anything if that makes any sense.
I have a problem sign in my apple id at application store. After i fill my apple id and password, there's notification mention that "Cannot connect to iTunes Store". Is there any suggestion what should i do?
Can't log into my apple ID
