Symantec AntiVirus LiveUpdate hangs my mac mini intel

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Symantec AntiVirus LiveUpdate hangs my mac mini intel

Hello. I have an intel mac mini running mac osx 10.4.6 I
installed norton antivirus corporate edition (site-licensed
at my university) and all worked well.

That is, it did until I installed the firmware update on
the mini. Since then, when I try to run live update, the
system hangs, and all I can do is move the cursor around
the screen with the mouse. Can't click on anything, can't
break out with the keyboard, nothing. Need to reboot.

I can't find any information on this on the symantec site.
crDo you guys know anything about it?

Based on another thread I read here, I looked at crontab
(crontab -l), and it said "no crontab".

Thanks very much

Mac Mini duo intel Mac OS X (10.4.6)

Posted on May 26, 2006 6:41 AM

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Answer 1

Will-Hi

Level 5

4,307 points

May 26, 2006 9:05 AM in response to ebarreto

I don't know what is causing your issues, but in the meantime you can get the latest virus definitions from sites such as MacUpdate (just type "norton" in the search field).

FYI definitions for Norton Antivirus X 9 will also work with Norton AV X 10.

BTW there have been two firmware updates for Intel-based Mac minis ( Firmware Update 1.0.1 and SMC Firmware Update). Which one did you install before the issue came up ?

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Answer 2

ebarreto Author

Level 1

0 points

May 26, 2006 11:48 AM in response to Will-Hi

Thanks very much for your response.

I only did one firmware update, so it's the
later one, i.e., the SMC.

Ernie

BTW there have been two firmware updates for
Intel-based Mac minis ( Firmware Update
1.0.1 and SMC Firmware
Update). Which one did you install before the
issue came up ?

Mac Mini duo intel Mac OS X (10.4.6)

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Answer 3

Will-Hi

Level 5

4,307 points

May 27, 2006 6:55 AM in response to ebarreto

I still have no idea of what the problem is, but hopefully someone will be able to figure it out.

Have you emailed Symantec about the issue ?

Also, what software did you install soon before or after the SMC update ?

Mac mini1.25 Ghz G41 GB RAM40 GB HDDAirPort Extreme Mac OS X (10.4.6) External 250 GB LaCie HDDLaCie FW DVD-RW DL 16x20 GB iPod w/Color Display

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Answer 4

ebarreto Author

Level 1

0 points

May 30, 2006 11:08 AM in response to Will-Hi

I appreciate your replies.

The only software I installed was Adobe Photoshop CS2,
but then I removed it.

However, I can't for the life of me remember if I did this before or
after the SMC update!

I do know that the problem appeared immediately after the SMC
update.

I'll email Symantec soon.

Ernie

Mac Mini duo intel Mac OS X (10.4.6)

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