iOS devices missing Google contacts (CardDav sync)

I can't seem to find a reason why there are missing contacts from a Google Apps account on various iPads & iPhones. The email account is setup using the Gmail configuration (not Exchange). Mail and Calendar are fine. Contacts are setup using CardDav and I get sporadic numbers after setting up the account.


I have an account that has 1519 contacts in it (through Gmail-web interface, all contacts show up and are accessible).


When I set up the account on the users iPhone 4S (iOS 6.1.1), I only receive 1256 contacts.

When I set up the account on my iPad 4 (iOS 6.1.1), I only got 550 contacts.


I updated both devices to iOS 6.1.2, same results on both.


Set up the account on an iPad 1 (iOS 5.1.1), get 1465 contacts.


I had our enterprise admin create a test Gmail account. I then imported all 1519 contacts from the "real" account into the empty test account.


Set up the test account on the iPad 4 (iOS 6.1.2), now I got 1511 contacts!


I walked away from the whole situation for a few weeks.


Set up the real account on the same iPad 4 (now on iOS 6.1.3), I still only see 1511 contacts.


Tried it on my wife's iPhone 4S (iOS 6.1.3, but a different phone than the original user), I can see all 1519 contacts!


I am beyond frustrated with this whole situation. And worst of all, I have no solution to present to my CEO!


All the tests have had hours to sync all the contacts, so it's not like I was impatient and didn't wait long enough.


Does anyone have any suggestions for me to try? Thanks in advance!

Posted on Apr 15, 2013 9:50 PM

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2 replies

Apr 16, 2013 7:46 AM in response to kule26

This may work as a work-around: have you tried just doing a simple export from google contacts and then importing that onto your iphone/ipad? Go to https://www.google.com/contacts, then More->Export->vCard. Email that file to the device, and then when you tap on it it'll allow you to add all contacts. Not exactly what you're looking for, but it may work while you get the rest figured out.

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iOS devices missing Google contacts (CardDav sync)

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