Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 4

1,152 points

“Your Purchase Could Not Be Completed” iTunes Message

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." Please tell me how to solve it.

[Re-Titled by Moderator]

iPhone 5, iOS 6.1.3

Posted on Apr 20, 2013 6:44 AM

Best reply

Lawrence Finch

Level 10

202,700 points

Posted on Dec 24, 2017 11:16 AM

The instructions are in the message you received. I those instructions are too complicated I will try to simplify them:

Find a computing device somewhere (Windows, Mac, iPhone, iPod Touch, iPad, android phone, Chromebook, etc)
turn it on if it is off and wait for it to start up
log in to the computer
find a web browser on the computer and launch it
enter the following into the address bar at the top: http://www.apple.com/support/itunes/ww
press ENTER
Follow the instructions displayed on the screen

View in context

1,938 replies