“Your Purchase Could Not Be Completed” iTunes Message

Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact Apple Support

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Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support
• Contact iTunes - Official Apple Support

tt2

Do as instructed, go to that URL and contact iTunes Support

You shouldn't need a screenshot, it's a straightforward simple process. You to go the URL that's in the message that you are getting i.e. http://www.apple.com/support/itunes/ww, select the country where you are (and which is therefore the country on your iTunes account), and click on Contact Support top right of the next screen

I’ve had this problem over and over again and trust me it’s very very nerve-racking and it upsets you when you’re trying to do something play a game and if you’re like me I don’t have much time I’m a single mom and I like my time to play my games or listen to music but you are to call them or chat with them if you can and tell them what’s going on prior to call tell them what’s going on and you’ll be set I think to the billing department and they will get everything done and completed for you set up so just call them and tell them that you’re having the problem with the billing and you need to verify the account so they called them and it shouldn’t take too long but I’m not gonna tell you that for sure just in case I have But I hope you get it all sold and let me know if you do. I hope that helps you.

huan257 wrote:

I need help bec my son play around my phone and can not buy any downloads..thanks

Did your son enable restrictions on your device? If so you would need to know the code that he set. Failing that you may need to restore your device. See How to use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support.

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What happens when you try? If there is an error message share it rather than leaving us to guess. Typically there is an issue with your payment method. Go to the address as directed or contact iTunes - Official Apple Support and ask for help.

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There are 107 pages of this thread. Helpful advice is on every one of them. If you've reached this thread you almost certainly have a billing issue that you need to resolve. Contact Apple Support to do so.

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You're not listening. This is a user to user to support forum. No one posting here can fix your issue with your account. You need to contact iTunes - Official Apple Support if you cannot resolve it on your own. Posting here again and again is not going to help.

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