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Level 1

0 points

Sending emails from some accounts in Mail.

I have IMAP accounts in Mail connected to two different hosting accounts.

All of the accounts in Mail can receive emails but the email connect to one hosting account can't send emails from Mail.

As its' one email account that won't send I'm assuming it's that account's SMTP settings.

My ISP have told me that SSL needs to be deselected. If I try to deselect it it selects straight away.

To stop this I'm using the custom port 587.

I have Authentication set to password.

The connection Doctor shows everything connected.

I have read all posts about this but still can't get this to work.

Can ANYONE offer any advice how I might get this to work.

I've used Macs for 15 years but I'm seriously thinking about moving to PC now.

MacBook Pro, OS X Mountain Lion (10.8.3)

Posted on Apr 27, 2013 6:19 AM

25 replies

ttmt_73 Author

Level 1

0 points

Apr 27, 2013 7:55 AM in response to Lanny

I'm saving each change but do I need to delete the old settings - how would I delete the old settings.

After each change I have been deleting all emails and then restarting Mail

MiiCK

Level 1

120 points

Apr 27, 2013 8:03 AM in response to ttmt_73

I would go into the outgoing server list and edit it, delete all the servers and create a brand new one from scratch with the correct settings, then go back to the account info page and select the new server and tick 'always use this server'

Lanny

Level 6

13,183 points

Apr 27, 2013 8:04 AM in response to ttmt_73

but do I need to delete the old settings - how would I delete the old settings.

It helps to eliminate the possible use of a previous setting.

ttmt_73 Author

Level 1

0 points

Apr 27, 2013 10:38 AM in response to ttmt_73

Any other ideas, I'm still stuck no being able to send emails from Mail.

MiiCK

Level 1

120 points

Apr 27, 2013 10:48 AM in response to ttmt_73

Speak to ESP at this point, you've done quite a lot. Your mac is proven to work (other email accounts can send), and we don't know what email settings are needed as your not using a common ESP like gmail.

ttmt_73 Author

Level 1

0 points

Apr 27, 2013 11:16 PM in response to ttmt_73

I'm developing wordpress sites locally using MAMP

I've configuried postfix to send mail from MAMP

http://benjaminrojas.net/configuring-postfix-to-send-mail-from-mac-os-x-mountain -lion/

Could this effect my ability to send emails from Mail.

ttmt_73 Author

Level 1

0 points

Apr 28, 2013 1:11 AM in response to ttmt_73

I've stopped postfix and I'm still not able to send mail.

Would deleting and reinstalling Mail been an idea.

If I deleted Mail I would lose all my saved emails correct.

Could I export all the saved emails in Mail, Delete and reinstall Mail then import the saved emails.

Eric Root

Level 10

684,039 points

Apr 28, 2013 12:24 PM in response to ttmt_73

You can't delete and reinstall just Mail, you will have to reinstall the entire OS.

Exporting the emails and then importing them should work.

Some other troubleshooting you can try.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode

Safe Mode - About

General information.

Isolating issues in Mac OS X

Troubleshooting Permission Issues

Step by Step to Fix Your Mac