My computer will play itunes songs, but not videos purchased through itunes. The screen just goes black. What to do?

Thanks sto3014. your solution works for me.

I fixed this on my system by updating my video drivers.

I had this same problem, where content just stopped playing all of a sudden without any changes on my system shortly after updating iTunes to version 12. I tried all of the various fixes suggested on this post, but none of them worked for me.

I also found that if I waited a very long time after the screen went black, the video would eventually play, but without audio. I confirmed that audio was working by testing the output through the control panel.

What eventually fixed it was updating video drivers from the ASUS supplied driver to the Intel HD4000 latest version direct from Intel. It works perfectly now.

FWIW, my setup:

ASUS Mainboard Model P8H77-M
CPU: Intel(R) Core(TM) i3-3225 CPU @ 3.30GHz

Windows Version: Microsoft Windows 7 (6.1) Enterprise Edition 64-bit Service Pack 1 (Build 7601)

DirectX Version: 11.0

Old Driver Version = 9.17.10.2867

New Driver Version: 10.18.10.4061

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 7881 MB

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2124.0

Current Resolution: 1920 x 1080

Okay, so I have the same problem and I am running Windows 8.1 and iTune 12.2.1.16

Some of the links posted no longer exist.

So what is the solution?

Craig

I recently upgraded to Windows 10. When I'd start iTunes it would give me an error dialog stating "Computer does not support video playback". I tried your trick of changing the playback mode to 720. Exit out of iTunes - restart it and it worked just fine. Switched back to 1080, restarted iTunes and I'm back in business!!! Thank you jamesfromcommack.

Wow, that's weird, worked for me too after updating to Win10 Marc Macks (Edit -> Preferences -> Playback, change to 720p, exit, restart iTunes, 1080p, exit, restart itunes, works).

Was able to play in 720p but when I changed to 1080p closed out iTunes and tried to restart it... nothing. I could see in my process tree that the .exe had executed but itunes refused to load. Restarted pc and it worked. I also did the Quiktime and iCloud updates/install just to try all options. not sure what fixed it but there ya go. It plays now. I, however, will not be making any more purchases from apple for my media (music, tv shows, movies) until such time as the fix these issues that have pervasively corrupted an already mediocre and difficult software/user interface over the past couple of years. I believe iTunes 10. was the last major update I was able to use with at least a little ease with very few bugs encountered. Thanks again jamesfromcommack and chillamanilla not sure which or if both fixed the issue but you have my thanks. Apple Inc, you have my 😠😮😟😠😠 sentiments.

Thanks!! This fixed my problem!

I am having this same problem, but i have a windows 10, it is a tower that i built for gaming, so idk why it says i cant play a video in hd when i can run GTA 5 on max graphics.

Same problem, sometimes video's work, sometimes they just plain don't. Congrats apple, you're officially less reliable than putlocker ^^,

I've had this problem off and on for a while now. It always occurs after an iTunes update. After a subsequent update it might be fixed, it's all apple.

Thank you for the tip. i just got a new dell desktop, windows 10. I could play all movies, but not the ones purchased in itunes store. I tried your solution and it worked for me too.