New Team: Community Specialists

I liked the old way of identifying Apple posters better.

Tthe discussion list gets branded with an apple. Seems to be saying this dicussion has more value becasuse Apple posted here. Apple posters have more value than other posters.

in

https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion?view=discussi ons

You post wasn't identified with an apple icon. Curiously, you post wasn't marked with an Apple icon. Liked this way better.

I'm sure adding more active Apple posters will benefit Apple.

Robert

PS. Now, I wish that Apple would assist Jive with improving the fourm software.

OK

For Community Specialist suggestions, send your suggestion with "Discussions" chosen from the Topic Area here > Apple Support Feedback

For SOLUTIONS that are more likely to bear fruit, I would look into (in order I would try)

Apple - User Groups

http://www.apple.com/usergroups/

Apple Consultants Network - Your Local Expert

https://consultants.apple.com/us/

Thanks for the quick info; I've been wondering about this. That's great that there's some more representation from Apple on the forums, and that this should help folks get some answers to their questions if their postings end up two or three pages away without any responses.

Community Manager name is Matt K. with no numbers and capitalized but why in Community Specialists not capitalized and have numbers after their names like this two: https://discussions.apple.com/profile/braden85.

https://discussions.apple.com/profile/ariel%20s.

is the ordinary apple user in this discussion forum can be a Community Specialist?

From what Matt K. said, they are looking at a specific group of threads, not every single one. One specific critera is "24 hrs or more" without an answer. And because this is a new group created to address a perceived (by Matt K and the Hosts) need, it stands to reason that if you continue to participate at the level you have been, no one's job would appear to be in jeopardy. There is room for everyone to participate in the threads, even the ones where the Specialists have posted, you may have another take on the issue or an alternate resolution.

Thanks J.K. really helpful. I was not suggesting limiting who posts on threads. The point is are Apple now professionally staffing this site and addressing issues over 24 hours old so duffers like me should leave to those better qualified. If people are paid by post I would not post again so they got the business.

Hello Everyone!

Thanks for the information Matt K! It’s always great to hear that our Apple community keeps growing, and we have more support directly from Apple!

The community managers, host team, and specialists are here to help us (community members) find the right answers quickly, and effectively. Lets remember that thanks to our contribution, we are able to learn from each other, and they are here to help us with the process.

Thanks to Matt K, and jeffd55 for their hard work and making our community better! Lets keep helping each other, and learn more about our Apple products!

Sincerely,

Oscar

<Personal Information Edited by Host>

Thanks Matt K. and jeffd55.

I am happy Apple will take more direct part in this community.

The line under your signature bring me to ask if there is or there will be a Community Manager also for other languages ?

WALTER-MILANO-ITALY wrote:

The line under your signature bring me to ask if there is or there will be a Community Manager also for other languages ?

I suspect that line is to distinguish him from the folks who manage the Apple Japanese, Korean, and Chinese Support Communities, which have distinct sites.

HI Matt,

This is great but do you think it would be possible for you to ask the programmers that the Community Specialist Apple icon does not obliterate the front page thread status icon please?

As more threads get help from the Community Specialists so ordinary users cannot see, from the front page, if a question is solved or unanswered. It is quite annoying for people scanning the threads and wanting to help people.

Many thanks.

I have an iPod nano 7th generation and I recently turned on genius on my computer and synced all my music from my computer to my ipod. I synced my music to my ipod many times but as much as I try to do it genius never turns on and it's really annoying. Would you possibly know how I can fix this? Once again I have an iPod nano 7th generation and it's running the current version as well as iTunes on my computer.

Unfortunately, the hosts do not participate - they monitor the forums. Other users volunteer their time to try to help.

In order to get help, please post your question in the appropriate forum - in this case the iPod forum.

PeterBreis0807 wrote:

Read the names of the forums you enter and also the topic question.

They really do give you a hint as to whether you are asking in the right place

Read the dates...

They really do tell you when the post was made...

LOL... 😉

Apple User 4s posted in October 2013...

Matt K.

I am here out of curiosity. What qualifications do the Community Specialists have?

In particular do they have actually use the software they are offering advice for?

I am not detecting that they are waiting for 24hrs, or whatever period you set to answer questioners, nor does their advice show anything except potboiler quotes from Help, mostly off the mark.

I have not detected that they actually serve a useful purpose. Is this something they are going to grow into?

As a resource wouldn't they, or someone more qualified, be better used to improve the documentation, particularly producing comprehensive, well written and useful manuals? The kind Apple was once famous for. Or testing the software before releasing it on the public?

Peter

Peter:

This topic was endlessly discussed and beaten into the ground in the lounge when "Community Specialists" were first announced (in 2013, as the first post in this thread indicates). I had some reservations but, IMHO, they do sweep up dangling threads where no answers have been posted - thus providing service. Since I have no access to statistics, I have no quantitative or qualitative measure that I can quote.

Barry